Guest Service Representative

2 months ago

Atlanta, United States Atlanta Luxury Rentals Full time

Guest Services Representative

Atlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team.

At ALR, your role will truly be to ensure our guests have a memorable 5-star experience from the first time they are contacted until the end of their stay. This is a true customer service position. At ALR we strive to give every guest top notch service and that begins with Guest Services. You will be the guest’s main point of contact and responsible for creating a welcoming experience for them. We want ALR to be their home away from home.

Job Description (others may be assigned):

  • Answer guest inquiries via email and phone.
  • Ensure guest have a smooth check in process, which includes:
  • Corresponding directly with them in regards to check in time and parking needs.
  • Inspect the apartment before the guest(s) arrive by making sure the unit is up to standard.
  • Ensure guests have submitted required documents and payment prior to checking in.
  • Provide the guest with keys, parking passes, etc. for the duration of their stay.
  • Escort guests to their apartment and go over details about the unit so that they are familiar and comfortable with everything.
  • Review ALR Guest Book (QR Code) with guests – this includes nearby restaurants, grocery stores, and things to do in the area.
  • Assist guests with requests and answer questions.
  • Anticipate guests' needs to enhance their experience.
  • Handle and communicate with the manager of guest complaints.
  • Coordinate maintenance requests with the leasing office and onsite maintenance personnel.
  • During after hours M-F, while on shift, oversees reservations by answering emails and inquiries.

Qualifications and Skills:

  • 1+ years of hospitality/customer service experience.
  • Must have high proficiency with computer software, including Microsoft Word, Excel and Gmail.
  • Strong communication skills
  • Quick problem solver
  • Organized, have attention to detail and the ability to multitask.
  • Have the ability to work in a fast paced environment while remaining calm.
  • Must have the ability to lift at least 25-30 pounds objects.
  • Must be able to stand and walk for long periods.
  • Professional with a positive and personable attitude.
  • Knowledge of the Midtown and nearby neighborhoods is a plus.
  • Must have a valid driver’s license, proper insurance coverage and a reliable vehicle.
  • If offered the position, all employees are to complete a pre-hire background check and drugscreen
  • Flexibility - Must be able to work nights, weekends, and holidays.
  • Part-Time hourly position $18/hr; Friday, Saturday & Tuesday/Wednesday needed ~24 hours/wk

The statements in this job description are intended to represent the key duties and level of work to be performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employment Type FULL TIME

  • Guest Services Representative

    2 weeks ago

    Atlanta, Georgia, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Key Responsibilities:Assist guests at all times and respond to their requests with diligence and follow-through.Provide reasonable accommodations to guests in response to their requests.Process...

  • Guest Service Representative

    3 months ago

    Atlanta, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Guest Service, Representative, Guest Experience, Service, Guest, Retail, Hotel

  • Guest Services Representative

    4 weeks ago

    Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time

    Job Title: Guest Services RepresentativeBlue Sky Hospitality Solutions is seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Services Representative

    3 weeks ago

    Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time

    Job Title: Guest Services RepresentativeBlue Sky Hospitality Solutions is seeking a highly skilled Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests...

  • Guest Services Representative

    3 weeks ago

    Atlanta, Georgia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide friendly and receptive environment for guestsPerform...

  • Guest Service Representative

    4 weeks ago

    Atlanta, United States Atlanta Luxury Rentals Full time

    Guest Services RepresentativeAtlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team.At ALR, your role will...

  • Guest Service Representative

    3 weeks ago

    Atlanta, United States Atlanta Luxury Rentals Full time

    Guest Services Representative Atlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team. At ALR, your role...

  • Guest Service Representative

    1 month ago

    Atlanta, United States Atlanta Luxury Rentals Full time

    Guest Services Representative Atlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team. At ALR, your role...

  • Guest Service Representative

    2 weeks ago

    Atlanta, United States Atlanta Luxury Rentals Full time

    Guest Services RepresentativeAtlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team.At ALR, your role will...

  • Guest Service Representative

    2 weeks ago

    atlanta, United States Atlanta Luxury Rentals Full time

    Guest Services RepresentativeAtlanta Luxury Rentals (ALR) specializes in short term and long term fully furnished rentals. We provide the highest quality of custom designed accommodations with an unparalleled level of service from our associates. We are a fast growing company and are currently looking to expand our Guest Services Team.At ALR, your role will...

  • Guest Services Representative

    3 weeks ago

    Atlanta, Georgia, United States CoSM Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at CoSM. As a key member of our venue operations team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of hospitality is delivered to fans at all times.Key ResponsibilitiesProvide best-in-class...

  • Guest Services Representative

    4 weeks ago

    Atlanta, Georgia, United States Aloft Atlanta at the Battery Atlanta Full time

    We are looking for a dedicated and service-oriented hospitality front desk associate to enhance our guest services team. You will be responsible for greeting guests, managing their accounts, addressing inquiries, and resolving complaints to ensure a memorable experience for every visitor. Your excellent communication abilities and commitment to guest...

  • Guest Services Representative

    4 months ago

    Atlanta, United States InTown Suites Full time

    Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address. Position Summary: The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related...

  • Guest Services Representative

    4 weeks ago

    Atlanta, Georgia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service and administrative support.Key ResponsibilitiesEnsure a friendly and welcoming environment for guestsProvide administrative support...

  • Guest Services Representative

    2 weeks ago

    Atlanta, Georgia, United States Hyatt Full time

    Job Summary:As a Guest Services Representative at Hyatt Regency Atlanta, you will be responsible for delivering exceptional guest experiences by fulfilling requests and making timely deliveries in guest rooms. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Fulfill...

  • Guest Services Representative

    2 weeks ago

    Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time

    Job SummaryThe Guest Services Representative is responsible for delivering exceptional guest experiences at our hotel. This role involves assisting guests with arrival and departure, processing registrations, and providing information about the hotel and local area.Key ResponsibilitiesAssist guests with arrival and departure, ensuring a positive...

  • Guest Service Representative

    5 months ago

    Atlanta, United States Holiday Inn & Suites Atlanta Full time

    As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If...

  • Guest Service Representative

    5 months ago

    Atlanta, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #32 - Atlanta, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...

  • Guest Services Representative

    3 weeks ago

    Atlanta, Georgia, United States Hendrick Automotive Group Full time

    Job Summary:As a Guest Services Representative, you will be responsible for ensuring a friendly and receptive environment for guests and providing administrative functions of the sales department. This includes accurately recording customer traffic and producing reports with critical sales process metrics.Key Responsibilities: Performs opening and closing...

  • Guest Services Representative

    2 months ago

    Atlanta, Georgia, United States Highgate Hotels Full time

    {"Job Title": "Guest Services Agent", "Job Summary": "We are seeking a highly skilled Guest Services Agent to join our team at The Candler Hotel, a member of Curio Collection by Hilton. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:* Greet...