Help Desk Manager
4 weeks ago
As Help Desk Manager, you will lead a technical support team in ensuring seamless day-to-day operations. Your primary focus will be on guiding and empowering support specialists to swiftly resolve technical issues faced by customers and internal staff. We are seeking someone with robust leadership capabilities, technical proficiency, and exceptional communication skills.
Benefits and Pay to be discussed during interview process
Responsibilities:
- Lead, mentor, and inspire a team of help desk support specialists.
- Provide clear guidance to ensure efficient resolution of technical issues.
- Conduct regular performance evaluations and offer constructive feedback.
- Cultivate a positive and collaborative work environment.
- Oversee the handling of technical support requests via various channels.
- Ensure timely assignment, prioritization, and resolution of support tickets.
- Escalate complex issues to appropriate teams or management.
- Monitor support queues to maintain adequate coverage, especially during peak times.
- Continuously assess and refine help desk processes for enhanced efficiency and customer satisfaction.
- Implement best practices for incident management, problem resolution, and knowledge sharing.
- Collaborate with other teams to address recurring issues at their root.
- Coordinate training sessions to equip support specialists with essential skills and knowledge.
- Keep the team updated on new products, features, and technologies.
- Encourage ongoing learning and professional development.
- Generate regular reports on help desk performance metrics.
- Analyze trends and identify areas for improvement based on data-driven insights.
- Present findings and recommendations to upper management.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven track record in a help desk or technical support role, with at least 5 years in a supervisory or managerial position.
- Strong leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Proficiency in help desk software and ticketing systems.
- Solid understanding of ITIL framework and IT service management best practices.
- Outstanding written and verbal communication skills.
- Ability to thrive under pressure and prioritize tasks in a fast-paced environment.
- IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus.
If you feel you have the above qualifications, please apply and an interview will be scheduled for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
-
Front Desk Agent
2 months ago
Allentown, United States Americus Hotel Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Desk Associate
4 weeks ago
Allentown, United States Cirrus Hospitality, LLC Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Desk Receptionist
4 days ago
Allentown, United States Holiday Inn Full time**Job description** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...
-
Service Desk Engineer
4 weeks ago
Allentown, United States Continuous Networks Full timeJob DescriptionJob DescriptionThis position’s purpose is to provide initial service response while upholding excellent customer service standards to our clients. Service Desk Support Engineers serve as the front line in receiving support tickets and calls. This individual is responsible for quickly triaging all reactive support tickets, diagnosing and...
-
Hotel Front Desk Supervisor
1 week ago
Allentown, United States Holiday Inn Full timeJob Summary: We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This is a key leadership role within our hotel, and we are looking for someone who can effectively manage a team...
-
Front Desk Agent
2 weeks ago
Allentown, United States Holiday Inn Express Allentown West Full timeOverview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. **Responsibilities**: - Greet...
-
Front Desk Specialist
3 weeks ago
Allentown, United States Fusion Workplaces Full time**About the Role**: This position is the first impression and front face of Fusion Workplaces. The front desk specialist is the person who makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging...
-
Front Desk Receptionist
2 weeks ago
Allentown, United States Rezolut Full time**Rezolut Imaging is looking for a Front Desk Receptionist to join our team!** **Who is Rezolut?** Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We provide...
-
Front Desk Receptionist
3 weeks ago
Allentown, United States Rezolut Full timeRezolut Imaging is looking for a Front Desk Receptionist to join our team! Who is Rezolut? Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We provide...
-
Front Desk Receptionist
2 weeks ago
Allentown, United States Rezolut Full timeJob DescriptionJob DescriptionRezolut Imaging is looking for a Front Desk Receptionist to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We...
-
Front Desk Dental Receptionist
2 weeks ago
Allentown, United States Bright Choice Dental Full timeWe are seeking an experienced Dental Front Desk Receptionist for our private practice. This position it offered **part-time**: Monday, Tuesday, Thursday 7:45am - 5pm You will be the welcoming face and voice of our dental practice. Your role will be crucial in ensuring that our patients feel comfortable, supported, and well-cared for from the moment they...
-
Front Desk Receptionist
3 weeks ago
Allentown, United States Hair Club Full time** Front Desk Receptionist - Allentown** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002633 Showing 1 location **Job Details** **Description** **A Day in the Life :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new client and existing member flow...
-
Front Desk Agent
4 weeks ago
Allentown, United States HOLIDAY INN EXPRESS & SUITES Full time**JOB SUMMARY** The Front desk agent is responsible for computing, recording, and verifying numerical data for use in maintaining accounting records. **JOB DUTIES & RESPONSIBILITIES** - Keeps accurate accounts of cash, checks, and credit transactions. - Handles confidential information, including guest records, with a high degree of integrity. - Checking...
-
Front Desk Agent
1 day ago
Allentown, United States HOLIDAY INN EXPRESS & SUITES Full time**JOB SUMMARY** The Front desk agent is responsible for computing, recording, and verifying numerical data for use in maintaining accounting records. **JOB DUTIES & RESPONSIBILITIES** - Keeps accurate accounts of cash, checks, and credit transactions. - Handles confidential information, including guest records, with a high degree of integrity. - Checking...
-
Front Office Manager
3 weeks ago
Allentown, United States Four Points by Sheraton Full timeThe Front Office Manager (FOM) is responsible for the front office’s operations 24 hours a day. This position requires a minimum of 45-50 hours a week. The FOM is responsible for all front desk clerks and night auditors. Requires knowledge of all front desk procedures and hotel operations. Promote an atmosphere that promotes welcoming and efficient service...
-
Front Office Manager
1 month ago
Allentown, United States Four Points by Sheraton Full timeThe Front Office Manager (FOM) is responsible for the front office’s operations 24 hours a day. This position requires a minimum of 45-50 hours a week. The FOM is responsible for all front desk clerks and night auditors. Requires knowledge of all front desk procedures and hotel operations. Promote an atmosphere that promotes welcoming and efficient service...
-
Front Office Manager
3 weeks ago
Allentown, United States Four Points by Sheraton Full timeThe Front Office Manager (FOM) is responsible for the front office’s operations 24 hours a day. This position requires a minimum of 45-50 hours a week. The FOM is responsible for all front desk clerks and night auditors. Requires knowledge of all front desk procedures and hotel operations. Promote an atmosphere that promotes welcoming and efficient service...
-
Part Time Front Desk Agent
5 days ago
Allentown, United States Homewood Suites Allentown West Foge Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Attendant/customer Service allentown
3 weeks ago
Allentown, United States LA Fitness Full time**We are looking for Front Desk Attendants/Customer Service Representatives and Babysitters for our Kids Klub!** This is an ideal entry level position for anyone looking to get into the health and fitness field, or an ideal part-time job where you can earn not just an hourly rate, but also commissions. If you are career oriented, you will also have an...
-
Front Desk Supervisor
12 hours ago
Allentown, United States Spectrum Vision Partners Full timeJob DetailsLevel Management Job Location Allentown - Allentown, PA Position Type Full Time (30+ hrs/wk) Education Level High School Diploma/Equivalency Travel Percentage Up to 25% of the time Job Shift Day- Mon-Fri & 1 Saturday/month Job Category Office Manager DescriptionFRONT DESK SUPERVISORWHO WE'RE LOOKING FOR Spectrum Vision Partners ("SVP") and OCLI...
