SMI Evaluations Coordinator

3 weeks ago

Tempe, United States CRISIS PREPARATION AND RECOVERY, Inc. Full time

A SMI Evaluation Coordinator will be responsible for screening all evaluation requests to ensure they are eligible based upon set guidelines before scheduling and/or dispatching such requests. They will ensure contractual timelines are met for scheduling and coordinate with hospitals, other referral sources, clients, their advocates, and the RBHA as needed to handle all customer service needs, upholding the highest professional standards. The coordinator will participate in the day to day operations of the department and complete other duties as assigned. Candidates must reside in the greater Phoenix and surrounding areas as some in-person meetings are required.

Knowledge and Skills:

  • Communication skills: Due to the nature of our business, the tone and manner in which we communicate is a vital part of customer relations and the continued success of the company. Communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
  • Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.
  • Phone and computer literacy: Must maintain phone and computer handling skills. Clear and concise, written and verbal reporting is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.
  • Other skills: A background in customer service, behavioral health, and/or crisis, email etiquette, initiative, and the ability to work effectively, both independently and as a member of a growing team.
Duties:
  • Answering all calls and responding to emails in a timely and professional manner.
  • Immediate response to all email evaluation requests so that referral sources can confirm receipt.
  • Responsible for screening all incoming evaluation requests to ensure they are eligible for a new evaluation.
  • Create all referrals in CPR’s electronic medical record system, documenting the action plan (to be scheduled, referral was canceled and why, etc).
  • Begin outreach efforts to schedule routine evaluation appointments, ensuring proper documentation of each attempt.
  • Distributing emergent evaluation requests to evaluators equitably and in a timely manner with attempts to keep staff in their geographical location when possible.
  • Communicate any cancellations, late arrivals immediately with the assigned evaluator via phone call/text or email.
  • Confirm next day routine appointments, documenting efforts in the scheduling system.
  • Demonstrate ability to assess for risk (Danger to self/others, acute psychosis, etc) and determine course of action (i.e. Enlist supervisor’s assistance, warm transfer to the Maricopa Crisis Line via Solari).
  • Handle all customer service issues promptly and courteously with the highest regard to CPR’s core values.
  • Communicate customer service concerns to direct supervisor, while utilizing other supervisor’s support when direct supervisor is not available.
  • Communicating with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
  • Check Evaluations Scheduling Team and personal voicemail throughout the day, returning calls within the business day.
  • Check personal email during all scheduled work days and respond, when applicable, each business day.
  • Cross-train to provide support and coverage for other Evaluation’s administrative positions.
  • Communicate PTO requests and call outs to your direct supervisor.
  • Keep ATC and Fiscal reports updated daily.
  • Complete NonSMI, T19 follow-ups as required.
  • Complete outreach to clients/hospitals or other involved parties to obtain ID and Lawful presence documentations upon notification from the RBHA or when an SMI Evaluator sends an NED (No Eligibility Documentation) on a COE or PreSMI member. Update outreach spreadsheet daily, ensuring all required outreach attempts are made and documented on the spreadsheet, as well as CPR's EMR, within the 45 day window.
  • Other duties as specified by manager or team leads
Qualifications and Education Requirements
  • High School diploma required, plus 4 years of behavioral health experience. Associate’s degree, plus 2 years of behavioral health experience, or bachelor’s/master’s degree in the area of behavioral health.
  • Qualify as a Behavioral Health Technician (BHT)

  • Crisis Transition Navigator Empact

    1 month ago

    Tempe, United States La Frontera Center Inc. Full time

    **Who we are**: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. **What you’ll do**: The Crisis Transition...

  • Crisis Transition Navigator EMPACT

    5 days ago

    Tempe, United States La Frontera Center Inc. Full time

    Job DescriptionJob DescriptionWho we are:EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do:The...

  • Crisis Transition Navigator NARCAN EMPACT

    4 days ago

    Tempe, United States La Frontera Center Inc. Full time

    Job DescriptionJob DescriptionWho we are:EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do:The...

  • Crisis Transition Navigator NARCAN EMPACT

    5 days ago

    Tempe, United States La Frontera Arizona Full time

    Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.  What you’ll do: The Crisis Transition...

  • Mammography Technologist

    5 days ago

    Tempe, United States SMI IMAGING LLC Full time

    Description Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to...

  • Mammography Technologist

    4 days ago

    Tempe, United States SMI IMAGING LLC Full time

    DescriptionJoin the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to...

  • Coordinator

    1 month ago

    Tempe, United States Arizona State University Full time

    ASU TRIO Programs seeks a Coordinator for the Veterans Upward Bound Tempe (VUB) program. Under the supervision of the Program Director, the Coordinator develops, implements, and oversees preparation for postsecondary academic advising components as well as coordinates the tutorial/lab components and workshops, conducts academic testing for all program...

  • Program Coordinator

    1 month ago

    Tempe, United States Arizona State University Full time

    **This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).** ASU TRIO Programs seeks a Program Coordinator for the Veterans Upward Bound (VUB) program. Under the supervision of the Program Director, the individual hired will implement recruitment and...

  • Coordinator of Liturgy

    1 month ago

    Tempe, United States Our Lady of Mount Carmel Roman Catholic Parish Tem Full time

    Description: **OUR LADY OF MT. CARMEL ROMAN**CATHOLIC PARISH TEMPE**2121 S. Rural Road, Tempe, AZ** **85282**Phone**:480-967-8791** **JOB DESCRIPTION** **Position Title**:Coordinator of Liturgy** **Department**:Parish** **Supervisor**:Pastor** **Position Type: Full Time/ Exempt** **GENERAL JOB DESCRIPTION** Responsible for facilitating the worship life...

  • Case Manager- Tempe, Az

    3 days ago

    Tempe, United States Terros Health Full time

    We are a mission-driven, service-orientated industry leader looking for a **Case Manager** to join our team of caring professionals in Tempe, AZ. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system,...

  • Fulfillment Coordinator

    1 week ago

    Tempe, United States Black Rock Roasting Company Full time

    **JOB SUMMARY** - As the Fulfillment Coordinator, you play a pivotal role in executing the distribution process to our customers and store operators. Your responsibilities encompass a wide range of tasks, from precise order processing and efficient inventory management to ensuring timely delivery of product to both our physical locations and online...

  • Escalations Coordinator

    1 month ago

    Tempe, United States Global Lending Services Full time

    **Why GLS?** **Purpose**: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their...

  • Escalation Coordinator

    4 weeks ago

    Tempe, United States Global Lending Services LLC Full time

    Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...

  • Production Coordinator

    3 days ago

    Tempe, United States Jeeter Full time

    Job Title: Production Coordinator Department: Inventory Reports to: Supply Chain Manager Effective Date: 1/12/2024DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented...

  • Fulfillment Coordinator

    3 days ago

    Tempe, United States Black Rock Roasting Company Full time

    Job DescriptionJob DescriptionJOB SUMMARYAs the Fulfillment Coordinator, you play a pivotal role in executing the distribution process to our customers and store operators. Your responsibilities encompass a wide range of tasks, from precise order processing and efficient inventory management to ensuring timely delivery of product to both our physical...

  • Escalation Coordinator

    1 month ago

    Tempe, United States Global Lending Services Full time

    Job DescriptionJob DescriptionWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto...

  • Project Coordinator, Events

    1 week ago

    Tempe, United States Arizona State University Full time

    Arizona State University’s Mary Lou Fulton Teachers College is seeking a proactive project coordinator to support events and professional learning designed to create meaningful change for learners, educators and communities. We seek a detail-oriented project coordinator to join the Next Education Workforce Initiative. We are a growing team that is honored...

  • Marketing Coordinator

    2 days ago

    Tempe, United States Lennar Homes Full time

    OverviewWelcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar,...

  • Marketing Coordinator

    4 days ago

    Tempe, United States Lennar Homes Full time

    Overview Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everythings...

  • Performance Excellence Coordinator

    1 week ago

    Tempe, United States WTW Full time

    This role is within the Benefits Delivery & Administration segment, and the Individual Marketplace line of business that supports Performance Excellence. The role will have several facets: - Seasonal Training Administration - Coordination of colleague moves from Training to Nesting - Business support for Seasonal Background Check Adjudication - Other...