Account Manager

1 week ago

Savannah, United States Dental ClaimSupport Full time

Account Manager

Reports to:

Business Unit Manager

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

Dental Claim Support is seeking a dynamic and results-driven Account Manager to oversee the insurance billing services provided to our clients, while facilitating solutions to clients revenue cycle management needs. As the primary management contact for key client accounts, the Account Manager is entrusted with leading a team of Account Specialists, Subcontractors, while leveraging vendor relationships in ensuring the successful delivery of revenue cycle management services. This role involves fostering strong client and workforce relationships, a focus on client satisfaction, a strategic approach to expanding our client base; while expanding revenue cycle management services to drive company growth.

How the Account Manager fits in:

The Account Manager is the pivotal connection between our revenue cycle management services, our clients, and our internal team. This role combines client-centric leadership, team and subcontractor management, revenue optimization, client growth and retention efforts, and a commitment to operational excellence. The Account Manager also contributes strategically to the department's goals, making them an essential linchpin in driving our organization's success, fostering growth, and maintaining high levels of client satisfaction.

In this role, you will:

Client Relationship Management:

  • Act as the primary management contact for key client accounts, overseeing all insurance billing services and driving solutions to their revenue cycle management needs.
  • Develop and maintain strong client relationships, understanding clients' objectives, challenges, and align our services to meet their goals.
Team and Subcontractor Management:
  • Lead and manage a team of Account Specialists and subcontractors, providing guidance, coaching, and mentorship.
  • Foster a collaborative and growth-oriented team environment, demonstrating high emotional intelligence (EQ) and conflict resolution skills.
Leadership and Workforce Retention:
  • Exhibit strong leadership qualities, guiding the team and fostering a culture of retention and growth mindset.
  • Strategically manage workforce retention initiatives and lead by example as a team player.
Revenue Cycle Management Strategy:
  • Develop and implement revenue cycle management strategies to optimize revenue generation for clients.
  • Analyze data and performance metrics, monitoring Key Performance Indicators (KPIs) to identify areas for improvement.
Client Growth and Retention:
  • Identify opportunities to expand revenue cycle management services with existing clients, using consultative sales techniques.
  • Proactively address client concerns and ensure high levels of satisfaction, mitigating client terminations effectively.
Operational Excellence:
  • Ensure the accuracy and efficiency of insurance billing processes performed by the team and subcontractors.
  • Collaborate with the team, using leadership skills, to streamline operational workflows, enforce quality control, and manage change effectively.
Cross-Departmental Communication:
  • Facilitate effective communication and collaboration with other departments, acting as a team player to align strategies and goals.
Continuous Learning and Adaptation:
  • Demonstrate a willingness to learn and evolve, staying updated on industry trends, technologies and enhancing leadership knowledge.
  • Apply a growth mindset and strategic thinking to adapt and thrive in a dynamic environment.
Project Management:
  • Take a leadership role in project management, collaborating with the Project Management team on strategic initiatives.
CRM Maintenance:
  • Maintain and utilize the CRM system effectively to track client interactions, information and enhance client relationships.
Success Criteria:

Growth:
  • Achieve a minimum of 10% annual revenue growth through new client acquisitions and expanded services with existing clients.
Client Retention:
  • Maintain a client retention rate of 95% or higher by proactively addressing client concerns and ensuring satisfaction.
Workforce Retention:
  • Achieve a workforce retention rate of 90% or higher by fostering a positive work environment, providing growth opportunities, and addressing team concerns.
Revenue Recognition:
  • Ensure that the team consistently meets or exceeds the revenue recognition goals established for the department, with a target of achieving 100% or higher of the set revenue recognition goals.
Emulation of Core Values:
  • Consistently demonstrate alignment with our core values through quarterly performance assessments.
Customer Satisfaction:
  • Regular NPS surveys will be conducted, and the Account Manager is expected to maintain an NPS score of 8 or higher, reflecting high levels of customer satisfaction.
Workforce Satisfaction:
  • Maintain a high eNPS score of 70 or higher, reflecting strong workforce satisfaction and loyalty.
Referrals:
  • Generate a minimum of 10% of new clients through referrals from existing satisfied clients annually.
Requirements:
  • 4+ years of proven leadership in team management.
  • Dental operations and revenue cycle management experience.
  • Strong analytical, communication, and negotiation skills.
  • Results-oriented mindset with a focus on revenue growth.
  • High EQ, conflict resolution, and consultative sales expertise.
  • Intuitive problem-solving and strategic thinking.
  • Project management and KPI monitoring abilities.
  • Commitment to workforce retention and team collaboration.
  • Proficiency in quality control and change management.
  • Familiarity with CRM systems, HubSpot preferred.
  • Proficiency in Microsoft Office (Excel, Word, Outlook, etc.) Google Drive a plus.
  • Willingness to adapt and learn in a dynamic industry.
Compensation:

$55,000+ salary commensurate with experience

Benefits:
  • Health insurance provided
  • Vision, and Dental Coverage
  • Company matched 401k
  • The option to work remotely
  • A flexible work schedule
  • Paid Time Off
  • A culture of learning
  • The opportunity to play a key role in a rapidly growing company
Our Company Values:
  • Customer Success
  • Transparency
  • Reliability
  • Professional Excellence
  • Alignment

  • Accounting Manager

    2 weeks ago

    Savannah, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of an Accounting Manager to join our team in Savannah, Georgia. This role involves overseeing various accounting functions and ensuring the accuracy of financial data. The successful candidate will have a strong understanding of accounting software systems and enterprise resource planning (ERP). Responsibilities...

  • Account Manager

    2 weeks ago

    Savannah, Georgia, United States National Guard Employment Network Full time

    Job Title: Account ManagerJob Summary:We are seeking a highly motivated and results-driven Account Manager to join our team at National Guard Employment Network. As an Account Manager, you will be responsible for nurturing existing customer relationships and prospecting for new customers to drive sales growth.Key Responsibilities:Penetrate accounts at both...

  • Account Manager

    1 week ago

    Savannah, Georgia, United States National Guard Employment Network Full time

    Job SummaryAt National Guard Employment Network, we are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for nurturing existing customer relationships and prospecting for new customers to drive sales growth.

  • Account Manager

    1 week ago

    Savannah, United States Risk Strategies Full time

    *This position requires regular onsite presence at our office located in Savannah, GA but offers remote work flexibility of up to 1-2 days per week* eBen/Risk Strategies is growing and we are looking for an Employee Benefits Account Manager to join our team! The Account Manager, a client interacting position, is responsible for total service and support of...

  • Account Manager

    1 week ago

    Savannah, United States Risk Strategies Full time

    *This position requires regular onsite presence at our office located in Savannah, GA but offers remote work flexibility of up to 1-2 days per week* eBen/Risk Strategies is growing and we are looking for an Employee Benefits Account Manager to join our team! The Account Manager, a client interacting position, is responsible for total service and support of...

  • Accounting Manager/Supervisor

    1 month ago

    Savannah, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an engaging role for an Accounting Manager/Supervisor in Savannah, Georgia. This role is central to our Import/Export industry operations, where you will manage all functions of payroll and accounts payable, ensuring compliance with federal and state regulations. Your responsibilities will also include creating...

  • Accounting Assistant Manager

    4 weeks ago

    Savannah, Georgia, United States Glovis EV Logistics America Full time

    Job Title: Assistant Manager - AccountingAt Glovis EV Logistics America, we are seeking a highly skilled and experienced Assistant Manager - Accounting to join our team. As a key member of our accounting department, you will be responsible for assisting in the management of day-to-day accounting operations, including accounts payable, accounts receivable,...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Security Services USA, Inc. Full time

    Assistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of our security...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Full time

    Job DescriptionAssistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of...

  • Assistant Account Manager

    7 days ago

    Savannah, United States Securitas Full time

    Job DescriptionAssistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Security Services USA, Inc. Full time

    Assistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of our security...

  • Assistant Account Manager

    1 month ago

    Savannah, United States Securitas Inc. Full time

    Assistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of our security...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Full time

    Job DescriptionAssistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Full time

    Job DescriptionAssistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of...

  • Assistant Account Manager

    1 week ago

    Savannah, United States Securitas Full time

    Job DescriptionAssistant Account Manager Position Overview: We are seeking an organized and proactive Assistant Security Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of...

  • Account Manager

    4 weeks ago

    Savannah, Georgia, United States CEMEX USA Full time

    Job SummaryThe Account Manager is responsible for selling CEMEX's line of products and acting as a CEMEX business representative in the marketplace. This role requires developing and maintaining strong relationships with external and internal customers, as well as managing customer expectations of the product ordering and delivery process.Key...

  • Security Account Manager

    4 weeks ago

    Savannah, Georgia, United States Securitas Security Services USA, Inc. Full time

    Job Title: Assistant Account ManagerWe are seeking a highly organized and proactive Assistant Account Manager to support our security operations and client relationships.Job Summary:The Assistant Account Manager will assist in managing and maintaining security accounts, ensuring the highest level of service delivery, and contributing to the overall success...

  • Security Account Manager

    4 weeks ago

    Savannah, Georgia, United States Securitas Inc. Full time

    Assistant Account Manager Job DescriptionJob Overview:We are seeking a highly organized and proactive Assistant Account Manager to support our security operations and client relationships. This role involves assisting in the management of security accounts, ensuring the highest level of service delivery, and contributing to the overall success of our...

  • Account Manager

    4 weeks ago

    Savannah, Georgia, United States CEMEX USA Full time

    Job SummaryThe Account Manager is responsible for selling CEMEX's line of products and acting as a CEMEX business representative in the marketplace. This role requires developing and maintaining strong relationships with external and internal customers, as well as ensuring the profitability of their accounts.Key ResponsibilitiesDevelop and maintain strong...

  • Sales Account Manager

    2 months ago

    Savannah, United States American Fidelity Full time

    American Fidelity Assurance is now looking for an Account Manager in your area. Our salaried, career Account Managers are responsible for selling worksite insurance products and services in a defined sales territory with an existing customer base. You will build strong, long-term relationships with businesses and develop specific, needs-based recommendations...