Life Policy Administrator

The Life Policy Administrator position is a hybrid role that will require you to be on-site at our Brookklyn, OH office 3 days per week. Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. Responsibilities Life Policy Administrator I Prepares and scrubs incoming documentation, including applications, checks and other documents for scanning and document retention and initiation of workflow. Reviews documentation and determines appropriate distribution for departmental workflow. Monitors life group email resource account and responds to inquiries or routes for timely response. · Reviews and distributes new business and policy changes to appropriate department/ individual based on standard set of guidelines. Updates checklist for tracking and reporting information accordingly. Logs all new case submissions, checks accuracy, and returns to the sending party with instructions if information is missing. · Monitors and responds to inquiries received via life group administration email resource account; routes non-routine inquiries to appropriate individual/department. Verifies self-administered premium payments received are submitted with proper group remittance documentation. · Responds to routine client inquiries or direct calls and routes to appropriate department for response. Efficiently handles all distribution of customer form and document requests. · Coordinates processing and implementation of portability contracts. Issues contracts to customers who choose to port or convert their life insurance after termination. Processes the application, calculates the modal premium, sets up billing and banking information and issues the actual policy. · Reviews and prepares documents for scanning and document retention. · Acts as back up for processing electronic enrollment files and term reports. · Performs other duties as assigned. Life Policy Administrator II Interacts with Sales and Service customers to define and finalize routine to moderately complex life benefits in compliance with state and federal mandates. Processes and sets up new group life and disability insurance cases. Prepares and audits group policy and certificate documents. Coordinates with membership billing department to ensure life premium rating and benefit parameters are set up accurately and billing is accurate. Responds to inquiries from customers and consults with marketing and underwriting to identify product specifications and requirements. · Reviews and compiles new group documents in preparation for issuance. Ensures benefits can be systematically administered and are in compliance with state regulations, as assigned. · Codes routine to moderately complex group benefits and creates policy and certificate documents in certificate development system, as assigned. · Creates and releases billing documents and verifies billing for accuracy. Tracks and logs premium information for self-administered clients for underwriting and finance reporting, as assigned. · Reviews and audits issuance documents to ensure accuracy prior to issuance. As back- up, conducts peer audits to ensure accuracy. · Resolves inquiries with minimal assistance by analysis and research, and coordinates response to inquiries in conjunction with sales, service, and other internal departments. · Participates in department projects as assigned by management, such as testing of system upgrades, enhancements to systems etc. · Performs other duties as assigned. Sr. Life Policy Administrator Interacts with Sales and Service customers to define and finalize routine to complex life benefits in compliance with state and federal mandates. Processes and sets up new group life and disability insurance cases. Prepares and audits group policy and certificate documents. Coordinates with membership billing department to ensure life premium rating and benefit parameters are set up accurately and billing is accurate. Responds to inquiries from customers and consults with marketing and underwriting to identify product specifications and requirements. · Reviews and compiles new group documents in preparation for issuance. Ensures benefits can be systematically administered and in compliance with state regulations, as assigned. · Codes both routine to complex group benefits and creates policy and certificate documents in certificate development system. Reviews and creates policy amendments, as assigned. · Creates and releases billing documents and verifies billing for accuracy. Tracks and logs premium information for self-administered clients for underwriting and finance reporting, as assigned. · Reviews and audits issuance documents to ensure accuracy prior to issuance. Conducts departmental audits to ensure accuracy; provides training and guidance to peers. · Resolves inquiries independently by analysis and research, and coordinates response to inquiries in conjunction with sales, service, and other internal departments. · Participates in department projects as assigned by management, initiating process improvements that support overall administrative cost savings. · Creates and maintains procedural documentation (standard operating procedures) · Performs other duties as assigned. Qualifications Life Policy Administrator I Education and Experience: · Associate Degree in Business Administration or related field or equivalent combination of education/training and experience. · 2 years office or operations support experience in or equivalent experience in in a life insurance or similar company. Technical Skills and Knowledge: · Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.). · Strong data entry skills. · Intermediate Microsoft Office skills (Word, Excel) and proficiency with data file transfers. · Strong document management system skills (OnBase) · Basic knowledge of life policy contract language and provisions and life benefit amounts · Strong customer service skills. Life Policy Administrator II Education and Experience: · Associate Degree in Business Administration or related field or equivalent combination of education/training and experience. · 3 years of experience as a Life Policy Administrator or equivalent experience in a life insurance or similar company. Professional Certification(s): · Working towards Associate or Fellow, Life Management Institute (ALMI or FLMI) Certification, preferred. Technical Skills and Knowledge: · Intermediate to advanced Microsoft Office skills. · Thorough knowledge of life insurance products and policy issuance. · Strong math skills. · Good research, problem solving and organizational skills. · Ability to work independently with minimal assistance. Sr. Life Policy Administrator Education and Experience: · Associate Degree in Business Administration or related field or equivalent combination of education/training and experience. · 5 years of experience as a Life Policy Administrator or equivalent experience in a life insurance or similar company. Professional Certification(s): · Associate or Fellow, Life Management Institute (ALMI or FLMI) Certification, preferred. Technical Skills and Knowledge: · Advanced Microsoft Office skills. · Thorough knowledge of life insurance products and policy issuance. · Strong math skills. · Strong research, problem solving and organizational skills. · Capacity to work independently with ability to make decisions requiring high level of judgment. Medical Mutual is looking to grow our team We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Business casual attire, including jeans. Excellent Benefits and Compensation: Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You: Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. About Medical Mutual: Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work. At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. Title: Life Policy Administrator Location: OH-Brooklyn Requisition ID: 2400582