Contents Specialist

5 months ago

Charlotte, United States Emergency Restoration Xperts Full time
EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading...

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, "Every time we interact with others, we do so to improve their lives." With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the "Titans" of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that...

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

Inventorying, packing, and cleaning of contents damaged by water, smoke and/or fire while demonstrating respect and courtesy to all customers and employees.

Essential Duties and Responsibilities
  • Cautiously pack out valuables and memories during a very stressful time for customers
  • Attentively care for the belongings of customers
  • Travel as part of the Pack-out/Pack-in Team to jobs
  • Document all stages of the pack-out/pack-in process
  • Accurately inventory all items
  • Thoroughly clean customers' belongings back to their original state
  • Maintain safety of the entire team
  • Develop a team effort with fellow team members
  • Execute scope (on call)
  • Store contents and maintain inventory of warehouse
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
  • Performance Management
  • Personal Effectiveness/Credibility
  • Problem Solving: Identifies and resolves problem in a timely manner
  • Oral Communication: Speaks clearly and persuasively; Participates in meetings
  • Written Communication: Writes clearly; able to read and interpret written information
  • Teamwork: Contributes to building a positive team spirit
  • Diversity: Promotes a harassment-free environment
  • Ethics: Treats people with integrity and ethically
  • Organizational Support: Supports organization's goals, values, and code of ethics
  • Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions
  • Planning/Organizing: Prioritizes work activities; Uses time efficiently
  • Professionalism: Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions
  • Quality: Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
  • Quantity: Meets productivity standards; Completes work in timely manner
  • Safety and security: Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly
  • Follow-up: Must be organized and able to follow-up and ensure completion of tasks
  • Dependability: Is consistently at work and on time
Requirements

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Minimum of one year of experience in contents/textile management
  • Demonstrated experience in a fast-paced work environment
  • Good customer service skills. Must be able to effectively communicate and demonstrate a positive brand awareness through all interactions
  • Detail oriented
  • Good technology skills - proficient in Microsoft Office
  • Strong communication skills
Education
  • High school diploma or GED
Required Licensure and Certifications
  • Must possess a valid and unrestricted driver license and have a satisfactory driving record
Employment At-Will Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to stand; walk; sit; use hands to handle or feel objects, tools, or controls
  • Must be able to lift and/or move up to 20 pounds.
  • Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration
  • Exposure to wet and/or humid conditions and toxic or caustic chemicals
  • Exposure to heat and humidity
  • Noise level in the work environment can be moderate to loud

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