IT Support Technician
3 weeks ago
IT Technician (on-site)
Why take an IT Technician role with this company?
Immediate impact: Join a leading educational institution where your Mac troubleshooting skills will make an immediate difference
Potential for growth: This position offers opportunities for professional development and skill enhancement
Collaborative environment: Work within a supportive team that values collaboration and innovation
Diverse work setting: Engage in dynamic challenges across multiple campuses
What will the IT Technician do?
- Provide IT troubleshooting and support for Mac systems: Resolve technical issues and provide support for Mac users
- Perform in-house repairs on Mac equipment: Handle repairs internally to minimize downtime and avoid sending devices to Apple
- Support the setup and maintenance of systems: Assist with the installation and upkeep of IT systems across various school campuses
- Manage spare parts and equipment distribution: Coordinate with the team to ensure all campuses are well-equipped
- Conduct user training and support: Train staff and students on best practices and new hardware/software usage
- Strong experience with Mac troubleshooting: Proven ability to diagnose and resolve issues with Mac systems
- ACMT (Apple Certified Mac Technician) preferred: Certification that demonstrates expertise in Mac repairs and support
- Background in Genius Bar or similar technical support roles: Experience in hands-on technical support environments
- Problem-solving skills: Resourceful and efficient in addressing and solving technical problems
- Networking skills a plus: Familiarity with networking is beneficial but not required
- Windows administration knowledge: Understanding of Windows systems is helpful, as skills are transferable
- Excellent communication skills: Ability to effectively communicate with team members, staff, and students
- Adaptability: Flexibility to work across multiple campuses and manage a variety of IT challenges
- 5-day on-site work week: Monday to Friday, providing consistent support to the school
- 12-month contract: With the entire summer off and potential for a 2-week break in March
- School holidays off: Enjoy time off during school holidays
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