Front Desk Specialist

3 weeks ago

Poughkeepsie, United States Spire Orthopedic Partners Full time
Job Details

Level
Entry

Job Location
MSO SCOA 1910 - Poughkeepsie, NY

Position Type
Full Time

Education Level
High School or Equivalent

Salary Range
$18.15 - $22.50 Hourly

Travel Percentage
Some travel between company locations

Job Shift
Day

Job Category
Customer Service

Description

Front Desk Specialist

Hours: Monday-Friday 6:00am-2:30PM

Onsite: Poughkeepsie, NY

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today's evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you'll do:

Responsibilities/Duties:
  • Greet all patients and office guests.
  • Check-in and check-out all scheduled patients.
  • Enter and verify patient demographics and insurance information.
  • Educate patients about insurance coverage and in network vs. out of network benefits.
  • Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms).
  • Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party.
  • Obtain or create electronic medical record number; enter it into PM system.
  • Direct patients to radiology as indicated on appointment notes by the medical assistant.
  • Address patient balances at time of service, set up payment plans when appropriate.
  • Collect and enter patient payments.
  • Schedule appointments.
  • Notate cancelled or rescheduled appointments.
  • Follow Patient No Show/Cancellation Policy.
  • Review and update eligibility.
  • Print and verify day end review.
  • Submit daily payment collection reports.
  • Balance daily receipts against TOS report.
  • Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time.
  • Release records to patients once requests have been fulfilled.
  • Enter charges and payments for medical records requests filled in directly by our office.
  • Accept labs from outside facilities, date stamps and forward them to clinical staff.
  • Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express...).
  • Open and close office prior to and following business hours.
  • Assist patients and/or family members with any requests.
  • Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.
  • All other duties assigned by the office manager.
Qualifications

Who you are:

Qualifications:
  • Minimum of one-year prior authorization experience required.
  • Knowledge of Orthopedic procedures help, but not essential.
  • Knowledge of Worker's Compensation prior authorization guidelines.
  • Polite telephone etiquette and good communication skills (written and oral).
  • Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
  • Detail Oriented and strong organizational skills preferred.
  • High school diploma or equivalent.
What we offer:
  • Excellent growth and advancement opportunities
  • Dynamic environment
  • Access to a diverse network of practitioners
  • Broad infrastructure of tools and programs to enhance the employee experience
  • Competitive Compensation
  • Generous PTO
  • Benefits package: health, dental, vision, 401(k), etc.


We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").

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