Service Drive Manager

3 weeks ago

Ontario, United States Jeep Chrysler of Ontario Inc Full time
Overview

The Service Drive Manager manages all service drive related staff to ensure a fantastic customer experience. This individual is responsible for the training, development, coaching and counseling of the service drive staff.

The ideal candidate has a high school diploma or GED, two or more years Automotive Service Management and two or more years as a TOP Service Advisor, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

  • Train, develop and motivate the servie drive staff and monitor their performance.
  • Ensure that the service department meets all customer satisfaction (CSX) and financial goals.
  • Ensure that the service drive staff follows and adheres to the service department process, FCA guidelines as well as the laws that govern the repair order/repair invoice process.
  • Stay up to date on product changes and new products.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned
Qualifications
  • Two or more years Automotive Service Management experience a MUST
  • Two or more years as a TOP Service Advisor a MUST
  • Jeep, Chrysler, Dodge experience PREFERRED
  • Experience managing 15+ employees preferred.
  • CDK and FCA WI-ADVISOR knowledge PREFERRED.
  • Great attitude with high-energy personality.
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Basic computer and internet skills.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS

  • Service Drive Manager

    3 weeks ago

    Ontario, United States Jeep Chrysler of Ontario Inc Full time

    Overview The Service Drive Manager manages all service drive related staff to ensure a fantastic customer experience. This individual is responsible for the training, development, coaching and counseling of the service drive staff. The ideal candidate has a high school diploma or GED, two or more years Automotive Service Management and two or more years as a...

  • Restaurant Operations Manager

    4 weeks ago

    Ontario, CA, United States Sonic Drive In Full time

    General Manager Job DescriptionAs a General Manager at SONIC Drive-In, you will be responsible for leading a team of employees to deliver exceptional customer service and ensure the smooth operation of the restaurant.Key Responsibilities:Manage and train restaurant employees to meet operational standardsDirect and assign employees to ensure all aspects of...

  • Service Center Operations Manager

    4 weeks ago

    Ontario, Oregon, United States Gills Point S Tire and Auto Service Full time

    Job SummaryAt Gills Point S Tire and Auto Service, we are seeking a highly skilled and experienced Service Center Manager to oversee all aspects of our operations. This key role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates...

  • Drive with DoorDash

    4 days ago

    Ontario, United States DoorDash Full time

    Your Time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.As a Dasher, you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car,...

  • Crew Chief

    4 weeks ago

    Ontario, California, United States Team Car Care Dba Jiffy Lube Full time

    Job SummaryAs a Crew Chief at Team Car Care Dba Jiffy Lube, you will play a crucial role in leading our service team to deliver exceptional customer experiences. You will work closely with the General Manager to drive revenue growth, ensure quality control, and foster a positive work environment.Key ResponsibilitiesCustomer Service: Provide top-notch service...

  • General Service/Lube Tech

    1 week ago

    Ontario, United States Ramona Tire & Service Centers Full time

    Overview: Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the...

  • Route Service Manager

    1 week ago

    Ontario, California, United States UniFirst Full time

    Route Service Manager Role OverviewUniFirst is seeking a skilled Route Service Manager to lead a team of Route Service Representatives and Route Service Supervisors. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.Key Responsibilities:Recruit, train, and develop a team of Route Service...

  • Service Ambassador

    4 weeks ago

    Ontario, California, United States Optima Dealer Services Inc Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you have a warm and welcoming personality? We're seeking a skilled Service Greeter to join our team at Optima Dealer Services Inc.About Us:At Optima Dealer Services Inc, we pride ourselves on delivering outstanding service and creating unforgettable customer experiences....

  • Customer Service Manager

    4 days ago

    Ontario, United States Haliburton International Foods, Inc. Full time

    Position Summary: The Customer Service Manager is responsible for overseeing the customer service team, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing daily operations, resolving complex customer issues, improving service processes, and ensuring adherence to customer service standards and...

  • Customer Service Manager

    5 days ago

    Ontario, United States Haliburton International Foods, Inc. Full time

    Position Summary: The Customer Service Manager is responsible for overseeing the customer service team, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing daily operations, resolving complex customer issues, improving service processes, and ensuring adherence to customer service standards and...

  • Restaurant Operations Manager

    4 weeks ago

    Ontario, California, United States Provider Contract Food Service Full time

    Assistant General Manager Job DescriptionThe Assistant General Manager is a key member of our management team, responsible for ensuring the smooth operation of our restaurant. This role requires a strong leader who can motivate and guide our team to deliver exceptional customer service and achieve business goals.Key Responsibilities:Ensure compliance with...

  • Restaurant Operations Manager

    4 weeks ago

    Ontario, United States Provider Contract Food Service Full time

    Market Broiler Restaurant OperationsThe Market Broiler Restaurant brand was launched in 1989 in Riverside, CA, with a flagship restaurant earning the coveted Best for Seafood crown for over three decades.With six additional locations throughout California, our restaurants offer a unique dining experience, ranging from casual neighborhood settings to larger,...

  • Drive with DoorDash

    3 days ago

    Ontario, NY, United States DoorDash Full time

    Your Time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation...

  • Automotive Service Associate

    4 weeks ago

    Ontario, California, United States Martin Automotive Group Inc. Full time

    Martin Automotive Group Inc. is seeking a highly skilled Service Porter to provide exceptional customer service and support to our customers. Key Responsibilities:Transport customers to and from the service area in a safe and timely manner.Greet customers and take photos of their vehicle to ensure accurate documentation.Follow up with customers to ensure...

  • Manager, RGM

    2 days ago

    Ontario, United States Ajinomoto Co., Inc. Full time

    As the Manager, Revenue Growth Management (RGM) at Ajinomoto Foods North America, you will play a key role in leading category and channel-focused initiatives to drive revenue growth, maximize profitability, and achieve business objectives. You will Manager, Forecasting, Revenue, Leadership, Pricing, Monitoring, Manufacturing, Business Services

  • Restaurant Operations Manager

    4 weeks ago

    Ontario, California, United States Del Taco, LLC Full time

    Restaurant Operations OverviewDel Taco, LLC is seeking a skilled Restaurant Operations Manager to lead our team in delivering exceptional customer experiences and driving sales growth. As a key member of our restaurant leadership team, you will be responsible for maintaining the highest standards of quality, service, and cleanliness in our restaurants.Key...

  • Customer Service Management Trainee

    1 week ago

    Ontario, United States Uline, Inc. Full time

    Customer Service Management Trainee Pay from $25 to $30 per hour California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver...

  • Assistant Sales Manager

    1 month ago

    Ontario, California, United States G-III LEATHER FASHIONS Full time

    Job Title: Assistant Sales ManagerWe are seeking a highly motivated and experienced Assistant Sales Manager to join our team at Karl Lagerfeld Paris. As a key member of our sales leadership team, you will play a critical role in driving business success and delivering exceptional customer service.Key Responsibilities:Lead and motivate sales teams to achieve...

  • Customer Service Management Trainee

    5 months ago

    Ontario, United States Uline Full time

    Customer Service Management Trainee Pay from $25 to $30 per hour California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver...

  • Animal Services Management Lead

    4 weeks ago

    Ontario, California, United States City of Ontario, CA Full time

    Job Summary:The City of Ontario, CA is seeking a highly skilled and experienced professional to fill the role of Assistant Director of Animal Services. This position will be responsible for overseeing the daily operations of the animal services department, ensuring the highest level of service to the community. The ideal candidate will have a strong...