Service Drive Manager
2 months ago
The Service Drive Manager manages all service drive related staff to ensure a fantastic customer experience. This individual is responsible for the training, development, coaching and counseling of the service drive staff.
The ideal candidate has a high school diploma or GED, two or more years Automotive Service Management and two or more years as a TOP Service Advisor, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Train, develop and motivate the servie drive staff and monitor their performance.
- Ensure that the service department meets all customer satisfaction (CSX) and financial goals.
- Ensure that the service drive staff follows and adheres to the service department process, FCA guidelines as well as the laws that govern the repair order/repair invoice process.
- Stay up to date on product changes and new products.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate/train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned
- Two or more years Automotive Service Management experience a MUST
- Two or more years as a TOP Service Advisor a MUST
- Jeep, Chrysler, Dodge experience PREFERRED
- Experience managing 15+ employees preferred.
- CDK and FCA WI-ADVISOR knowledge PREFERRED.
- Great attitude with high-energy personality.
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Basic computer and internet skills.
- Professional appearance and work ethic.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Bilingual a PLUS
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