Network Support Specialist

1 month ago

Cape Canaveral, United States RGNext Full time

Ready to launch your career? Be part of the next generation of access to space at one of the World's Premier Gateways to Space RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation's safety.

As an RGNext Operation and Maintenance employee, you will join a team of highly motivated and innovative professionals who take pride in their work and in the mission of developing, sustaining, and delivering world class space launch solutions If you are seeking to work in a fast paced, dynamic environment and want to be part of the World's busiest launch port, this is the opportunity you've been looking for.

This position is located at Cape Canaveral Space Force Station.

This position is not eligible for telecommuting.

Essential Functions

  • Support the mission network infrastructure
  • Resolve Routing, Switching, Firewall, Intrusion Detection, Loading-Balancing, Serial to IP, and Virtual environment incidents
  • Ensure the enterprise is compliant and free from vulnerabilities
  • Responsible for network devise support and operations support to the customer
  • Provide day-to-day support of the Mission Enterprise Network
  • Monitor network performance and integrity
  • Identify, isolate and resolve network problems using protocol analyzers
  • Remediate network vulnerabilities
  • Perform scheduled and emergency network maintenance
  • Configure layer 2 and layer 3 network devices
  • Install security patches and firmware updates
  • Mentor less experienced team members on technical issues
  • Communicate with users when needed
  • Maintain complete technical documentation
  • Participate in 24/7 on-call schedule, responding to network outages and other events
  • Work with other departments to help them deploy new applications
  • Follow all Change Management procedures
  • Complete assigned training and assist with the training of others to ensure optimal availability of qualified personnel for daily operations, maintenance, and launch support
  • Perform other duties as assigned

Required Skills

  • Ability to troubleshoot problems in a large complex environment
  • Ability to analyze, provide and implement solutions for, and document, hardware and software problems
  • Advanced written and verbal communications skills
  • Ability to meet deadlines under critical time and cost constraints
  • Ability to interface and communicate professionally with all levels of personnel in a diverse, team-orientated environment
  • Ability to work well in fast paced and stressful environment
  • Ability to work independently and as part of a team
  • Possess strong organizational skills with specific emphasis on attention to detail
  • Must be results orientated, self-motivated and high-energy
  • Ability to establish and maintain effective working relations with employees and the public

Required Experience

  • Bachelor's degree in technology related field or equivalent combination of education and experience
  • Five (5) or more years of overall information technology experience
  • Five (5) or more years of network administration experience
  • Practical understanding of network operating systems (JUNOS, Cisco IOS)
  • Proficient Knowledge and Experience in:
    • Layer 3 routing (BGP, EIGRP, OSPF, HSRP, VRRP)
    • Layer 2 technologies (Spanning Tree, VTP, 802.1Q, Dynamic/Private Vlans)
    • WAN environments, installing and troubleshooting circuit problems (MPLS, OCxx, T1, DS3) and traffic shaping/QoS
    • Network diagnostic, monitoring and analysis tools (e.g. SolarWinds)
  • Experience with networking and security within the DoD environment, preferred

Additional Eligibility Qualifications

  • Security+ CE certification or ability to obtain and maintain certification within six months of start date
  • The flexibility to work frequent non-duty hours or on weekends to support specific project or mission requirements
  • Must be able to obtain and maintain a DoD Secret Security Clearance, which includes U.S. citizenship
  • Valid U.S. Driver's License

Benefits of Working at RGNext

RGNext offers our team of experienced, professional employees an environment of challenging, stimulating and personally and professionally rewarding career opportunities and growth. Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one Other benefits include flexible scheduling, access to on-base fitness centers and recreational facilities and more We are committed to providing employees a quality work/life balance while embracing a community of diverse and strategic backgrounds in a productive, evolving environment.

Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.

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