Technical Services Technician

5 months ago

Southern Pines, United States Hamilton Beach Full time

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental, and vision insurances, HSA contributions, Profit Sharing, and a 401(k) plan with vested contributions beginning on your first day. We provide paid vacation and holidays, a paid charitable day off, and wellness subsidies. We also offer development opportunities, a casual dress code and discounted rates on our products. These are just a few of the advantages of working for this dynamic company.

We are currently seeking qualified candidates for a Technical Services Technician located in our Southern Pines, NC facility. The primary function of this position is to provide synchronous and asynchronous technician-level technical support to third-party field technicians and end-users of Commercial products.

Responsibilities Include:

  • Provide troubleshooting and repair support both in person and via video meeting/phone/email/etc. to HBC customers and service providers, globally.
  • Develop troubleshooting guides for HBC products.
  • Answer other customer/consumer contacts by phone, email, and other channels.
  • Work with product development engineers to identify service parts.
  • Coordinate on-site service requests from consumers and process credit requests from global service network.
  • Train teammates on new products and major revisions to existing products.

Basic Qualifications:

  • Associate's degree in engineering technology (or similar degree), or equivalent work experience
  • 2+ years of applicable work experience
  • Ability to travel, up to 10%
  • Strong written & verbal communication skills
  • Strong ability to troubleshoot and apply learned product knowledge to determine the root cause of malfunctioning Commercial food service equipment
  • Strong computer skills, especially in Microsoft Windows products and the ability to enter data in a computer database

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.

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