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Support Analyst

4 months ago

Tonawanda, United States TEKsystems Full time

Description:

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

Operational Management

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Ensure that desktop connections, ie. network jacks are in proper working order.

• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

• If necessary, liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.

Knowledge & Experience

• Excellent knowledge of PC and desktop hardware.

• Excellent knowledge of PC internal components.

• Hands-on hardware troubleshooting experience.

• Extensive equipment support experience.

• Working technical knowledge of current protocols, operating systems, and standards.

• Ability to operate tools, components, and peripheral accessories.

• Able to read and understand technical manuals, procedural documentation and OEM guides.

Personal Attributes

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Good written, oral, and interpersonal communication skills.

• Ability to conduct research into PC and software issues and products as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Team-oriented and skilled in working within a collaborative environment.

Skills:

end user support, Windows 10, Scanners, Troubleshooting, Customer service, Support, Hardware, Service desk

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.