Information Technology Associate

2 weeks ago

West Palm Beach, United States First Baptist Church of Full time
Associate Information Technology

Family Church Network

Family Church is a growing network of neighborhood churches in South Florida. Come join an enthusiastic team who loves serving the Lord while building His Kingdom

Position Overview: Under general supervision, this position is responsible for assisting in the day-to-day operations of the WAN/LAN, end-user computing and break/fix repair work for the Information Technology department of the Family Church Network.

Reports to: Director Information Technology

Prerequisites:
  • Ability to meet all minimum eligibility requirements to be a member of Family Church.
  • Affirm the FCN statements of belief and practices as codified in our organizational bylaws and detailed in the Baptist Faith and Message confessional statement of 2000.
  • Maintain a close and healthy walk with the Lord Jesus Christ.
  • Maintain a high standard of excellence and moral character.
  • Record of consistent, high-level performance.
  • Demonstrate initiative as a self-starter.
  • Prioritize tasks and understand urgency.
  • Excellent organizational skills.
  • Strong written and verbal communication skills.
  • Demonstrated ability to multi-task and prioritize workflow.
  • Professional and positive demeanor.
  • Experience in basic networking, wireless installation, and monitoring.
  • Experience in basic break/fix troubleshooting and repairs.
  • Experience with PC and Mac is preferred.
  • Must possess strong analytical and problem-solving abilities.
  • Associate Degree in Computer Science or related field or experience equivalent.
General Responsibilities:
  • Receive and resolve tickets from staff (PC and Mac).
  • Utilize an online system to track, prioritize and report on ticket statuses.
  • Rotate on-call responsibilities with fellow team members.
  • Assist in monitoring network availability.
  • Assist in maintaining inventories of related assets.
  • Coordinate third-party installations and repair work as needed.
  • Maintain a positive and professional attitude in a stressful work environment.
  • Maintain cooperative spirit assisting others when needed or requested.
  • Professionally communicate with leadership and staff.
  • Demonstrate stewardship of church resources including supplies, equipment and intellectual property.
  • Understand and adhere to procedural guidelines and policies.
  • Install, configure, and deploy computers, tablets, wireless access points, network switches, and firewalls.
  • Maintain user accounts.
  • Follow established procedures for IT functions, such as a standard configuration for a computer reinstall.
  • Install cabling and conduits in attics and crawlspaces.
Physical Requirements
  • Able to lift 50 pounds.
  • Able to work on a ladder.
Full-Time Employee Benefits
  • Employer and employee shared healthcare coverage
  • Employer-paid healthcare Consumerism Card, including health advocacy and Teladoc
  • Employer-paid basic life insurance for three times annual salary
  • Employer-paid short-term and long-term disability
  • Retirement benefit after one year of service
  • Dental, Vision, and Voluntary Life available
  • 15 annual holidays

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