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Information Technology Manager

4 months ago

Palm Beach, United States L+R Hotels Full time

Must have experience working in Hotels, Restaurants or Hospitality operations


Company Description

L+R Hotels is a dynamic, highly motivated global private investment company headquartered in London. Our multi-cultural, diverse business manages a 23,000 room portfolio across the UK, Continental Europe, the US, and the Caribbean. From select service hotels to award-winning five-star assets and luxurious leisure resorts, our vision is to create lasting value for investors and communities. We are committed owners and prioritize our employees, guests, and investors in everything we do.


Role Description

This is a full-time on-site role for an Information Technology Manager located in Palm Beach, FL. The IT Manager will be responsible for overseeing the day-to-day operations of the IT department, managing and maintaining the company's technology infrastructure, coordinating and implementing IT solutions, providing technical support to staff, and ensuring data security and privacy. Additionally, the IT Manager will collaborate with other departments to identify and address technology needs and drive innovation.


Qualifications

  • Proven experience in information technology management, including managing and maintaining technology infrastructure
  • Strong knowledge of hardware and software systems, networking, and telecommunications
  • Experience in managing IT projects and implementing IT solutions
  • Excellent problem-solving and decision-making skills
  • Strong leadership and team management abilities
  • Ability to work well under pressure and meet tight deadlines
  • Excellent communication and interpersonal skills
  • Bachelor's degree in information technology or related field
  • Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus


Responsible for all Hotel Information Technology Systems, Hardware, and Infrastructure


Essential Functions and Responsibilities

• Performs tasks necessary to ensure the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

• Perform monitoring, analysis, troubleshooting, and corrective actions for OS and application patching and anti-virus protection updates to all property user endpoints and servers.

• Provide support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.

• Maintains an accurate, up to date inventory of all hardware, software, and licenses.

• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server level endpoints. Perform restoration on local servers to ensure data is protected and functional.

• Provide support for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.

• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.

• Partner with Regional IT Leadership and Corporate IT Teams


-Planning and coordination of all IT projects, preventive maintenance, and system upgrades


-Review of IT Operating and Capital Budgets


-Provisioning of user roles, rights, and access to business applications


-IT Equipment Disposal

• Ensure compliance with all Corporate Policy & Procedures and legal requirements related to Hardware & software installation, use and licensing agreements.

• Engage vendors and IT Teams to identify, diagnose, and resolve all business systems incidents and problems.

• Develop and maintain relationships with technical vendors, 3rd party business partners, and service providers. Ensure service providers perform to contractual SLAs and service obligations.

• Interface and communicate effectively across all peer groups for both application and technical areas.

• Ensure compliance with all corporate policy & procedures and legal requirements related to hardware & software installation, use, and licensing agreements.


Supportive Functions and Responsibilities


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond to administrative requests and responsibilities in a timely manner

• Demonstrate a proactive approach towards work activities

• Ability to work flexible schedule to include weekends and holidays

• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service


Qualifications


The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:


Required:

• Knowledge of Desktop Hardware and Software Installation and Configuration

• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.

• Knowledge of PMS and related interfaces (Opera Cloud)

• Knowledge of Retail and F&B POS Systems (Symphony)


Preferred:

• Hand on experience with Mobile Device Support and Management


Education: 2-year College Degree


Experience: 2 years related work experience in Hotels or Resorts