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Support Analyst 1
2 months ago
Job Title
Support Analyst 1
Functional Area
Teammate - Information Technology
City
Glastonbury
Work Location Type
Hybrid
State
CT
Employment Type
Full-time (30+ hrs/week)/FULLTIME
Description & Requirements
Position Description & Requirements
practice OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Position Summary
Radiology Partners is seeking a Support Analyst. The Support Analyst must possess good trouble shooting, communication, customer service and organizational skills. They must have a firm commitment to quality, and must demonstrate personal traits of a high level of trust, innovation, team orientation, motivation, professionalism, and place a high value on treating others with dignity and respect.
Position Duties and Responsibilities
Information Technology support
- Setup and configures workstations.
- Audits system, usage and data to verify confidentiality, integrity and availability of data on all IT systems containing PHI (i.e., PACs, RIS, servers, etc.).
- Interfaces with Medical equipment vendors on equipment/networking requirements.
- Network troubleshooting and problem-solving, including factors related to network connection, data transfer performance, etc.
- Works under the direction of the Senior PACS administrator and management.
- If assigned to work at a client hospital, works collaboratively as a liaison with the Radiology Manager and Medical Imaging Associates.
- Provides PACS application support to radiologists, technologists and clients.
- Issues user IDs and passwords (add/change/delete users, granting appropriate database privileges, putting new users into appropriate user groups, maintaining appropriate documentation for all PACs users).
- Software installation and setup with new clients.
- Monitors merge list and combines studies and patient data as needed.
- Manages the operations of the PACS systems at the local facility and other facilities to meet the clinical needs of the managing medical images and referring physicians' expectations of receipt of diagnosis.
- Resolution of image exceptions, reconciliations of inappropriate or misfiled accession number issues, unread images and inappropriate MRN demographics, and secure archival images.
- Required to take evening and weekend call shift once every six weeks.
- Establishes efficient work processes to achieve and maintain the highest possible professional standards in customer services to all clients.
- Suggests changes to management to improve customer service.
- Responds to requests for information, care or service in a timely and polite manner.
- Maintains strict confidentiality of patient and employee information.
- Demonstrates flexibility in accepting new assignments.
- Participates in staff and educational meetings.
- Maintains knowledge of and adheres to medical compliance policies and procedures (HIPAA, Red Flags Identity Theft, OSHA, etc.).
- Bachelor's degree in related field (information technology or similar computer-related degree or associates degree with equivalent experience). OR two years clinical experience as a radiology technologist
- Experience in system maintenance and support.
• Advanced skill level in Microsoft operating systems and Office software.
• Self-directed and produce excellent work.
• Excellent interpersonal skills for communication with medical personnel.
• Creative, highly motivated, resistant to stress, flexible, and decisive.
- Ability to communicate effectively with other staff.
- Excellent IT troubleshooting skills.
- Previous experience in a healthcare-related field helpful.
The hourly range for this position is $22.50 - $24.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
- : When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
