Salesforce Senior Business Analyst

3 weeks ago

Tampa, United States JPMorgan Chase Bank, N.A. Full time
Job responsibilities
  • Setup, customize and develop Salesforce.com and related app implementations, drawing on your relevant past experience and understanding of best practices surrounding Salesforce platform
  • Troubleshoot, track, and resolve end-user issues including identifying and documenting defects, managing access requests, and performing bulk data loads
  • Support product owner/s with refining and documenting user requirements and leading the functional/technical solution architecture & design
  • Develop and enhance custom applications & features on the platform, by leveraging Salesforce Sales, Service, Marketing, Analytics, and Community Clouds
  • Build and maintain Salesforce integrations with other applications using relevant APIs and Integration frameworks
  • Work in an agile environment with a team of architects and developers
  • Maintain the overall quality and integrity of the platform through appropriate quality assurance activities including user acceptance testing, production validation, and documentation of technical requirements
  • Foster a culture promoting technical growth, respect between team-members, empowerment, and continuous innovation
Required qualifications, capabilities, and skills
  • Minimum of 7 years of hands-on Salesforce Administration experience supporting a large Salesforce deployment/organization with multiple integrations
  • Current Salesforce Administrator, Advanced Administrator, and/or Platform App Builder certified
  • Ability to recommend, direct and implement best practices on the platform
  • Strong experience and understanding of Salesforce APIs and integration patterns
  • Strong knowledge and experience around Salesforce Service Cloud and Sales Cloud features
  • Demonstrated track record of solving business problems creatively
  • Strong written and verbal communication skills with ability to gather and document business/technical requirements
  • Flexible, process-oriented, organized with excellent analytical & troubleshooting skills
Preferred qualifications, capabilities, and skills
  • Experience with CRMA, Tableau, or Data Cloud
  • Application Development work in Scrum/Agile environment
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity and ability to interpret system/business requirements and prepare specification and design document


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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