CRM (Salesforce) Analyst

4 weeks ago

Tampa, United States H S P Group Inc Defunct Full time
Job Description
This is a remote position.

Reporting to Director of Business Solutions (part of Business & Digital Transformation Team), as a CRM Salesforce Analyst, you'll be responsible for analyzing, configuring, and maintaining Salesforce CRM systems to support business operations and enhance customer experiences. You'll collaborate with various stakeholders, including sales, marketing, customer service, and IT teams, to understand requirements, design solutions, and implement enhancements within the Salesforce ecosystem.

Responsibilities:

  • Gathering: Collaborate with business stakeholders to gather and document CRM requirements, including process flows, user stories, and system functionalities.
  • System Configuration: Configure Salesforce CRM platform based on business requirements, including custom objects, fields, page layouts, workflows, validation rules, and process builder automation.
  • Data Management: Ensure data integrity and quality within Salesforce CRM by managing data imports, exports, data cleansing, deduplication, and ongoing maintenance activities.
  • Customization and Development: Customize Salesforce CRM using declarative tools (e.g., Lightning App Builder, Flow Builder) and collaborate with developers for complex customizations using Apex code and Visualforce pages when necessary.
  • Integration: Integrate Salesforce CRM with other business systems (e.g., ERP, accounting, marketing automation, customer support tools) using APIs, middleware, or pre-built connectors to streamline data exchange and processes.
  • User Training and Support: Provide training and support to end-users on Salesforce CRM features, functionalities, and best practices to maximize user adoption and efficiency.
  • Analytics and Reporting: Create and maintain reports, dashboards, and analytics within Salesforce CRM to provide actionable insights to business stakeholders and support data-driven decision-making.
  • Security and Compliance: Implement security measures and access controls within Salesforce CRM to safeguard sensitive data and ensure compliance with regulatory requirements (e.g., GDPR, HIPAA).
  • Continuous Improvement: Proactively identify opportunities for process improvements, system optimizations, and new features/enhancements within Salesforce CRM to drive operational efficiency and customer satisfaction.
Skills and Qualifications:
  • In-depth knowledge of Salesforce CRM platform, including Sales Cloud, Service Cloud, and Marketing Cloud.
  • Proficiency in Salesforce configuration and customization using declarative tools (e.g., Process Builder, Workflow Rules, Lightning App Builder).
  • Experience with Salesforce data management, including data migration, data modeling, and data quality assurance.
  • Strong analytical and problem-solving skills to understand complex business processes and translate them into Salesforce solutions.
  • Excellent communication skills to collaborate with cross-functional teams, gather requirements, and provide user support and training.
  • Salesforce certifications such as Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant are preferred.
  • A minimum knowledge of Salesforce integration with accounting systems is a must. Experience or knowledge of Accounting Seed is a clear plus.
Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • 5+ years of experience in Salesforce CRM administration, configuration, and support roles.
  • Previous experience working with CRM systems (preferably Salesforce) in a business environment is highly desirable

A CRM Salesforce Analyst plays a pivotal role in driving CRM strategy and operational excellence within an organization by leveraging the Salesforce platform to its fullest potential. This role requires a blend of technical expertise, business acumen, and communication skills to effectively design, implement, and support Salesforce CRM solutions that align with business objectives and deliver value to customers.

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam

Submit your CV either by completing the form below or sending it to: careers@hsp.com. We look forward to hearing from you

  • Salesforce CRM Administrator

    3 weeks ago

    Tampa, United States RIT Solutions, Inc. Full time

    Role/ Title: Salesforce CRM Administrator Location: Tampa, FL (5 days onsite) 6 Month Contract to hire The Salesforce Administrator role is responsible for maintaining and evolving our Salesforce implementation and ensuring high data quality. The administrator will act as the CRM subject matter expert, develop the CRM roadmap, and manage key projects and...

  • Salesforce Administrator

    1 week ago

    Tampa, United States Hire Talent Full time

    Job title: Salesforce Administrator Location: Tampa, FL Duration: 06 months on W2 Job Description: Overview: *** is seeking a Salesforce Administrator/Software Engineer to join our Sales Operations team and look for ways to leverage and improve our Salesforce platform to solve business problems for the Sales team at ***. The ideal candidate will have...

  • Salesforce Administrator

    2 weeks ago

    Tampa, United States ZenTech Consulting Full time

    We are seeking a Salesforce Administrator/Software Engineer to join our Sales Operations team and look for ways to leverage and improve our Salesforce platform to solve business problems for the Sales team. The ideal candidate will have excellent communication skills and work collaboratively alongside Sales and Sales Operations stakeholders to deliver...

  • Salesforce Admin

    1 week ago

    Tampa, United States IDR Healthcare Full time

    IDR is hiring a Salesforce Administrator to join one of their healthcare clients for a remote contract opportunity! If you enjoy collaborating with sales stakeholders and building insightful dashboards and reports please apply today. Responsibilities of the Salesforce Administrator: Manage CRM product backlog and perform light Apex development. Build and...

  • Salesforce Admin

    1 week ago

    Tampa, United States IDR Healthcare Full time

    IDR is hiring a Salesforce Administrator to join one of their healthcare clients for a remote contract opportunity! If you enjoy collaborating with sales stakeholders and building insightful dashboards and reports please apply today. Responsibilities of the Salesforce Administrator: Manage CRM product backlog and perform light Apex development. Build and...

  • Salesforce Architect

    2 weeks ago

    Tampa, United States Embraer Full time

    POSITION SUMMARY Embraer Executive Jets is seeking a highly skilled and experienced Salesforce Architect to join our team. As a Salesforce Architect, you will be responsible for not only working "hands-on" with Salesforce functionalities but also assisting the team with best practices and innovative solutions. You will play a crucial role in architecting,...

  • Salesforce Architect

    2 weeks ago

    Tampa, Florida, United States Embraer Full time

    POSITION SUMMARYEmbraer Executive Jets is seeking a highly skilled and experienced Salesforce Architect to join our team. As a Salesforce Architect, you will be responsible for not only working "hands-on" with Salesforce functionalities but also assisting the team with best practices and innovative solutions. You will play a crucial role in architecting,...

  • Salesforce Administrator

    2 weeks ago

    Tampa, United States IDR, Inc. Full time

    IDR is hiring a Salesforce Administrator to join one of their healthcare clients for a remote contract opportunity! If you enjoy collaborating with sales stakeholders and building insightful dashboards and reports please apply today.Responsibilities of the Salesforce Administrator: Manage CRM product backlog and perform light Apex development.Build and...

  • Salesforce Administrator

    2 weeks ago

    Tampa, United States IDR, Inc. Full time

    IDR is hiring a Salesforce Administrator to join one of their healthcare clients for a remote contract opportunity! If you enjoy collaborating with sales stakeholders and building insightful dashboards and reports please apply today.Responsibilities of the Salesforce Administrator: Manage CRM product backlog and perform light Apex development.Build and...

  • Salesforce Delivery Manager/Director

    1 month ago

    Tampa, United States ProV International, Inc. Full time

    Job DescriptionJob DescriptionSalary: Company Description:ProV International Inc.  is a global consulting firm based in the United States with offices in Europe, Brazil, India, Sri Lanka, Philippines, and Dominican Republic.  Our industry expertise of our people solutions has made us a recognized leader in our sector.  Connecting the human and digital...

  • CPQ CRM Specialist

    1 month ago

    Tampa, United States Saxon Global Full time

    This is a 2 years contract in Tempa FL. Candidate needs to be onsite for 3 days after 45 days. All visa visa. If H1B- Visa must be vaild for 12_ month. Required Oracle and Salesforce CPQ - technical and functional knowledge SQL & Javascrip Summary Senior CPQ Systems Analyst for 5 + years Provide ongoing in-house support, maintenance and optimization...

  • salesforce Admin

    4 weeks ago

    Tampa, United States RIT Solutions, Inc. Full time

    part time salesforce Admin sales cloud and marketing cloud- bold is important-part time-101-15 hrs at most Current State: We've gone through a complete rebrand of grouper shifted a lot of business priorities and business model // element 3 launch pivoted to virtual connection due to COVID Always outsourced, multiple tech contractors building the diff tech...

  • salesforce Admin

    4 weeks ago

    Tampa, United States RIT Solutions, Inc. Full time

    part time salesforce Admin sales cloud and marketing cloud- bold is important-part time-101-15 hrs at most Current State: We've gone through a complete rebrand of grouper shifted a lot of business priorities and business model // element 3 launch pivoted to virtual connection due to COVID lways outsourced, multiple tech contractors building the diff tech...

  • salesforce Admin

    3 weeks ago

    Tampa, United States RIT Solutions, Inc. Full time

    part time salesforce Admin sales cloud and marketing cloud- bold is important-part time-101-15 hrs at most Current State: We've gone through a complete rebrand of grouper shifted a lot of business priorities and business model // element 3 launch pivoted to virtual connection due to COVID lways outsourced, multiple tech contractors building the diff tech...

  • Lead Salesforce System Administrator

    3 weeks ago

    Tampa, Florida, United States Home River Group Full time

    We Are Hiring: Salesforce Administrator at HomeRiver GroupJob DescriptionA Day in the Life of A Salesforce AdministratorJoin our team as a Salesforce Administrator and make a significant impact on managing and optimizing our Salesforce CRM platform. You will play a crucial role in tailoring Salesforce to meet our unique property management requirements,...

  • Lead Salesforce Developer

    2 weeks ago

    Tampa, United States Capgemini Full time

    Title: Lead Salesforce Developer Location: Tampa, FL (Onsite)Job Description: As a Salesforce Lead Developer at Capgemini, you'll play a crucial role in implementing robust Salesforce solutions that meet our clients' needs. You'll leverage your expertise in Salesforce Vlocity along with your strong technical skills to design, develop, and deploy customized...

  • Lead Salesforce Developer

    3 weeks ago

    Tampa, United States Capgemini Full time

    Title: Lead Salesforce Developer Location: Tampa, FL (Onsite)Job Description: As a Salesforce Lead Developer at Capgemini, you'll play a crucial role in implementing robust Salesforce solutions that meet our clients' needs. You'll leverage your expertise in Salesforce Vlocity along with your strong technical skills to design, develop, and deploy customized...

  • CRM Tech Specialist

    1 month ago

    Tampa, United States Hear.com US Full time

    **Miami Applicants Only**hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey...

  • Salesforce Administrator

    1 month ago

    Tampa, United States Baldwin Risk Partners Full time

    Please make note that this is an in office/hybrid opportunity located in Tampa Florida. BRP is an award-winning entrepreneur led and inspired insurance distribution holding company delivering solutions that give our clients the peace of mind to pursue their purpose, passion and dreams. Our family of firms' best-in-class resources and diverse portfolio of...

  • Power BI Sales Analyst

    4 weeks ago

    Tampa, United States Insight Global Full time

    Must Haves: PowerBI experience 1+ years of experience in analytics supporting drive the bottom lineExperience presenting data story telling to stakeholdersEnterprise CRM experience similar to D365 (ideally something more than Salesforce) Plusses: Day to Day: A client of Insight Global's is looking for a Sales Analyst to join their team. This person will be...