Contact Center Training Specialist

2 weeks ago

Neptune City, United States HMH HOSPITALS CORPORATION Full time

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Contact Center Training Specialist ensures outstanding service to our patients by developing and delivering all training programs for the Patient Access Center including customer service skills, policies and procedures and all relevant systems and platforms. This role will serve as a facilitator who is dedicated to the teaching, development and retention of new and existing team members. Perform assorted administrative or operational functions such as assisting in the research and development of multi-media training materials and maintaining a training calendar and database. Responsibilities include onboarding of new hires, initial training, residual and advanced skill training. Responsible for retraining and cross-training of existing staff onto new programs. This work includes competency development and ensuring ongoing competency of staff.

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