Oncology Nurse

2 weeks ago

Kansas City, United States The Connection Contact Center Full time

About The Connection®: For over four decades, The Connection® has excelled in delivering tailored contact center solutions in Customer Care and Tech Support to a broad spectrum of clients, including City, State, and Federal Government agencies, Fortune 500 companies, and mid-sized businesses across various industries. Our seasoned team, driven by a passion for excellence and innovation, ensures that we remain at the forefront of the industry, offering unparalleled service and support.


Position: Oncology Certified Nurse (OCN).

Job Type: Full-time


Role Summary:

The Oncology Certified Nurse (OCN) is integral to the development and delivery of training focused on cancer content and clinical trials within a contact center environment. This role requires leveraging expertise in oncology to enhance training programs and provide mentorship, ensuring the team is well-equipped to handle specialized inquiries effectively.


Key Responsibilities:

  • Lead the development and delivery of training curriculum focusing on cancer content and clinical trials, tailored for a contact center setting.
  • Provide expert guidance to trainers and develop high-quality educational materials for initial and continuing training.
  • Coach and mentor Information Specialists and Supervisors in managing clinical trials inquiries through various communication channels.
  • Collaborate with the Contact Center Manager (CCM) to mentor Supervisors, enhancing their leadership and operational capabilities.


Qualifications:

  • Must hold at least one of the following certifications: OCN®, CPON®, AOCNP®, or AOCNS®.
  • Extensive expertise in cancer content and clinical trials, with a strong preference for recent clinical experience in an oncology setting or involvement in academic research.
  • Experience in curriculum development and training delivery, preferably within a contact center environment.
  • Demonstrated ability to effectively mentor and coach both peers and subordinates in a dynamic, fast-paced contact center.
  • Excellent communication skills, critical for effective training, mentorship, and team collaboration in a healthcare-focused contact center environment.


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