IT Service Analyst
1 month ago
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development. We strive to be a company where we all can do our best work with a true sense of purpose and belonging. Be Connected. Be Valued. Be You. We hope you’ll consider joining our team. Position Summary Responsible for the implementation, maintenance, and support of the company computing environment. Duties include Active Directory user administration, Microsoft Exchange operations, NTFS file sharing access, printer management administration, and higher level technical support troubleshooting. This position maintains strong communications between end users and other IT Services teams to create the ideal customer experience with technology. Prepares technical documentation to assist in maintaining processes and support knowledge. Oversees and participates in technical projects and initiatives. Essential Duties & Responsibilities Manage Active Directory / Entra ID (Azure ID) accounts and groups Assist in the administration and support of the Exchange (on-prem) and Exchange Online hybrid environment via Exchange Admin Center (EAC) and PowerShell Assist in the administration and support of Windows Server Print Management for Multifunction Devices (MFD), Network Printers, and Label Printers Assist in some SharePoint Online and Teams administration Provide intermediate level technical support on end user escalations Investigate higher level exchange, active directory, and printer management problems that may require interaction with other IT Services team, vendors, and end users Develop operational standards and maintain all needed knowledge Utilize ITSM to support end user service restoration, request fulfillment, and assist in management of team queue Able to understand, document and present complex ideas and persuade others to adopt a different point of view and lead others to solve complex technical problems Ability to work independently without supervisor and project manager direction Strong written, oral, and interpersonal communication skills Off hours support rotation, as necessary Education and/or Work Experience Requirements: Bachelor’s degree in Information Technology, Computer Science or equivalent experience 3+ years of relevant work experience 1-2 years experience with Microsoft Exchange Administration (Online and On Prem) Experience with printer management administration Experience with Active Directory / Azure AD (Entra ID) Working knowledge, basic use, or some experience with Powershell Server Management experience Strong communication skills Proven customer service experience Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. To apply: Click ‘Apply Now’ to the role of interest, upload your resume and complete the application. Those that match our qualifications will be contacted to schedule a phone interview. Congratulations on taking the first step to B e Connected. B e Valued. B e You. _Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law _ _Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _ _This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _ #LI-Hybrid
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