Location Manager/Service Manager

3 days ago

Clare, United States Wieland Full time

We are a fast-paced Heavy-Duty Truck and Trailer Dealer. We are currently seeking a successful and driven professional to take on the Location Manager/Service Manager opportunity. We are looking for a Service experienced Manager to work full time to deliver quality customer service and experience at our Clare, MI location.

JOB DUTIES

Revenue:

• The location manager is responsible for the facility, service department, its technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership

• Establish financial and operating objectives for the branch service department in support of companies annual business planning process

• Ensures branch service department business plan is met monthly

• Evaluates service department's performance against target goals and standards, taking appropriate corrective action when needed

Operations:

• Holds weekly shop meetings to review shop KPI'S, policies, procedures, technical updates, customer issues, safety topics, etc

• Ability to travel and see customers with outside sales team or independently to ensure positive customer relations and grow the service business

• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved

• Maintains cleanliness and organization of shop and service area, and along with General Manager ensures overall upkeep of facility and grounds

• Assist in coordinating and implementing branch advertising and service specials

• Ability to handle upset customers in a professional manner

• Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues

• Fosters effective and timely communication between service and all other branch departments

• Oversees purchasing and acquisition of appropriate department tooling and equipment

• Is responsible for opening and closing the store daily

• Works with accounting to collect past due service invoices and resolve customer concerns

Personnel:

• Actively recruit employees and ensure headcount and retention targets are achieved

• Be engaged with local trade schools, and participate in recruiting events, advisory boards, etc

• Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans

• Ensure shop personnel are properly trained, and work with employees on career path development

JOB REQUIREMENTS

• Associates degree (AA) in a technical field or a minimum of 5 years of comparable work experience (preferred)

• Management skills to include strategic plan development, decision making abilities, and program implementation

• Supervisory skills to include the ability to coach, train, and motivate subordinates to reach established department goals

• Must be highly organized, detail oriented, results driven, works well under pressure

• Ability to prioritize and handle numerous tasks simultaneously

• Effective written and oral communication skills

• Ability to demonstrate or display extensive product knowledge to customers and staff

• Have or obtain and maintain a commercial driver s license (CDL)

• Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements

• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations

• Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

Team Wieland Truck & Trailer IS AN EQUAL Opportunity/Affirmative Action Employer

Day range:

• Monday to Friday
Shift:

• 8+ hour shift

Experience:

• Management: 1 year (Preferred)

• Diesel engine repair: 1 year (Preferred)

• Service Writer 1 Year (Preferred)

Job Type: Full Time

We offer competitive pay and benefits for full time employees:

• Medical Insurance

• Dental & Vision Insurance

• 401K with match

• Flexible Schedule

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Paid Vacations & Company Holidays

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