Salesforce Business Analyst/Administrator

4 weeks ago

Arlington Heights, United States NorthShore University HealthSystem Full time

Position Highlights:

  • Position: Salesforce Business Analyst/Administrator
  • Location: 4901 Searle Parkway, Skokie IL
  • Full Time
  • Hours: Monday-Friday, 8am -4:30pm
  • Primarily remote work, occasional onsite meetings

Job Summary:

The Salesforce Business Analyst/Admin is considered a subject matter expert, involved with all phases of software development from design to implementation to post implementation problem solving. This position is easily able to code, tests, debugs and documents program applications specific to their team. May be required to develop application designs, devise or modify procedures to solve system software or user problems and prepare detailed specifications. This position may be required to mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to their team.

Candidates should be proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories with the goal to build scalable solutions with a focus on exceptional user experience

Familiarity with marketing and/or health systems is highly desirable, with majority of time spent on liaising with marketing, clinical teams and other healthcare teams.

What you will do:

Candidate will be responsible for:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
  • User support tickets
  • Identify and gather requirements from users and stakeholders
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Monitor user adoption
  • User training and creating training materials, completed with operations
  • Sandbox environment management
  • Identify unused or underutilized platform features
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Data uploads
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Working with integrated applications and managed packages
  • Reporting using CRMA

What you will need:

  • Education: Bachelor's degree or equivalent work experience
  • Certifications: Salesforce Administrator (preferred)
  • Experience: prior experience implementing Salesforce configuration changes, including (not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
  • Unique or Preferred Skills:
  • A proactive attitude to platform enhancements, particularly from the perspective of maintaining best practice fundraising requirements
  • Excellent relationship-building skills, with ability to liaise with stakeholders at all levels and maintain good working rapport
  • Create technical documentation
  • Must be available and responsive to questions to keep deadlines on track in fast-paced environment
  • Ability to be flexible, working with a variety of work styles and amid frequent system change

Benefits:

  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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