Salesforce Business Analyst/Trainer

2 months ago


Arlington VA United States Systems Plus, Inc. Full time

Tracking Code: 01037

Candidates must be residents of DC, MD, or VA.

Daily Responsibilities:

  • Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
  • Organize and lead training sessions at the federal client site.
  • Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications.
  • Works with clients and end users to gather, understand, and define business requirements.
  • Develop user stories and to-be process flows to support the design and development of Salesforce-based solutions.
  • Create Use cases, Requirement Document, Requirement traceabilitymatrix (RTM), Impact Analysis, Workflows, Test case etc.
  • Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
  • Be highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations.

Required Education & Experience:

Education

  • BS/BA degree in Education, Instructional Design, instructional technology, or a related field

Experience

  • 5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.
  • 1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
  • Experience delivering training in multiple modalities including instructor-led, virtual classroom, and e-learning platforms.
  • Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
  • Experience with needs assessment, requirements development, and analysis, needs curriculum development, learning systems development distribution, or learning technology evaluation
  • Experience with SCORM and Section 508 requirements.
  • Instructional aptitude and mixture of strong technical and interpersonal-facing skills.
  • Desire to learn new technologies
  • Experience with using Microsoft Office
  • Ability to work both independently and in teams with tight deadlines
  • Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts

Preferred Certifications:

  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant

Clearance: Must currently hold an Active Secret clearance



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