CRM Business Analyst

3 weeks ago

Rosemont, United States The Judge Group Full time

This Salesforce Business Analyst will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Salesforce Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.

This role entails bringing consistency and standardization to diverse Business Units, managing change processes effectively, and ensuring alignment with organizational priorities.

Responsibilities:

  • Develop and maintain Salesforce process and system landscape overview for assigned department(s), monitoring key metrics for efficiency.
  • Act as a trusted partner to assigned department(s), aligning with their business goals and contributing to initiatives.
  • Organize and standardize Business Units within the enterprise dealer framework.
  • Manage the Change Advisory Board (CAB) in collaboration with dealer group.
  • Drive adoption of standardized processes within groups.
  • Streamline prioritization processes across teams.
  • Monitor end-user system usage, identifying trends and engagement opportunities.
  • Design, document, and maintain system processes.
  • Provide training sessions and content to support end-user utilization.
  • Coordinate new feature/functionality rollouts and communications.
  • Assist with project management tasks as needed.
  • Lead project coordination between departments, IT, stakeholders, and executive leadership.
  • Gather requirements for system changes and improvements.
  • Collaborate with IT leadership on roadmap planning and prioritization.
  • Prepare management reports tracking deliverables and system usage KPIs against roadmap.

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