Network Support Technician

3 weeks ago


Hammonton, United States Syntagma Group Full time

Seeking a Level 2 IT/Network Technician for our client who works in the managed IT services industry. You will be the first point of contact for users experiencing IT-related issues. This role requires a problem-solver with excellent communication skills and a keen interest in technology. You will troubleshoot, diagnose, and resolve hardware, software, and network problems, while ensuring high levels of customer service and support. Mixed work from office and onsite customer visits.

Responsibilities:

- Provide first-level contact and convey resolutions to user issues.

- Properly escalate unresolved queries to the next level of support.

- Track, route, and redirect problems to correct resources.

- Update customer data and produce activity reports.

- Walk customers through problem-solving processes.

- Follow up with customers, provide feedback and see problems through to resolution.

- Utilize excellent customer service skills and exceed customers' expectations.

- Ensure proper recording, documentation, and closure.

- Recommended procedure modifications or improvements.

- Preserve and grow your knowledge of help desk procedures, products, and services.

Requirements:

- 2-3 Years proven working experience in providing help desk support.

- Proficiency in Windows/MacOS environments.

- Networking Cisco/Aruba product experience.

- Working knowledge of help desk software, databases, and remote control.

- Strong understanding of computer systems, mobile devices, and other tech products.

- Ability to diagnose and resolve basic technical issues.

- Excellent communication skills.

- Customer-oriented and cool-tempered.

- BSc/BA in IT, Computer Science, or relevant field or comparable experience.

- AutoTask experience is a plus.

- Certifications in relevant fields (e.g., CompTIA A+, Network+) are a plus.

- MSP experience is a plus.

- Driver's license and own vehicle required.

This is a direct hire, full time position.

On-site work 5 days/week, between 2 office locations. Travel between offices is reimbursed.



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