Office Manager

1 month ago

Raleigh, United States SERVPRO of Southwest RaleighHolly Springs Full time

Do you love working with people and educating them? Do you want to be a leader in a great company?

Then don’t miss your chance to join our Franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Note: This is not a "remote work" (from home) position.

Job Description:

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues. Note: This is not a "remote work" (from home) position.

Responsibilities:

Manage Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR Administrator

Coordinate and maintain company calendar and franchise communication

Manage accounts payable, accounts receivable, and cash management

Verify and analyze financial reports and divisional key measurements

Monitor compliance and risk management

Ensure employment files and records accuracy

Manage franchise compensation plan staffing plan

Ensure fulfillment of the training and development plans for all divisions

Oversee performance management and documentation

Document franchise annual plan and divisional performance

Develop the office division annual plan

Qualifications:

5+ year(s) of office, accounting, or customer service management experience

Experience in building a strong team with tangible leadership skills

Solid organization and planning capabilities, strong attention to detail

Demonstrated history of ability and growth in managing an office environment

Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times

Very self-motivated and goal-oriented with ability to multitask

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks

Ability to learn new software, such as Xactimate estimating software

Experience in customer service industry environment, a plus

Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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