Help Desk Analyst
2 weeks ago
About the Role Donegal Insurance Group has an opening for a Help Desk Analyst at our corporate office located in Marietta, PA (Lancaster County). Preferred candidates will reside in areas surrounding the Marietta, PA office as this position will be hybrid, 4 days onsite per week, at our home office location. As a member of our Information Services team, this position will be responsible for providing timely, courteous, and efficient administrative and technical support to customers who utilize various PC/Workstation and software resources and to accurately diagnose the severity of end user problems and take appropriate steps to correct the problem. Responsibilities and Duties Provide first-level contact and problem resolution for all users with hardware, software and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Courteously obtain and convey concise problem information for escalation as needed and maintain communication with customer during the resolution process. Accurately log all issues in the problem management database in a complete and timely manner. Develop troubleshooting skills by using effective investigative methods and tools. Work with senior staff to solve advanced issues and gain knowledge through that process. Efficiently organize, prioritize, and carry out multiple tasks simultaneously. Qualifications and Skills 3 to 5 years of experience working in a professional office environment providing technical customer service Associate Degree in Computer Science or related field Windows and/or Microsoft Formal Training or equivalent experience To apply, please submit your resume and online application Competitive Benefits Package Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including: Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date. 401(k) with the first 3% matched at 100%: the next 6% is matched at 50% Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days Career Development: Including college partnership discounts and industry designation(s) reimbursements Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page. Who We Are Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name. Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself: By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™. Work Arrangement Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. Please note, this list is subject to change without notice.) E-Verify Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below: Notice of E-Verify Participation Poster (English and Spanish) Right to Work Poster (English and Spanish) Powered by JazzHR
-
Service Desk Analyst
8 hours ago
Marietta, Georgia, United States Cortavo Full timeJob Title: Service Desk AnalystAt Cortavo, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to our managed services customers. Your primary focus will be on resolving technical issues and providing solutions to our clients.Key...
-
IT Service Desk Analyst
4 days ago
Marietta, United States Aventis Systems Full timeJob Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo's managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
-
IT Service Desk Analyst
5 months ago
Marietta, United States Aventis Systems, Inc. Full timeJob Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
-
IT Service Desk Analyst
7 days ago
Marietta, United States Aventis Systems, Inc. Full timeJob Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
-
Cortavo Service Desk Analyst
5 months ago
Marietta, United States Cortavo Full timeJob Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
-
Help Desk Coordinator
2 weeks ago
Marietta, Georgia, United States RCS Professional Services Full timeJob SummaryWe are seeking a highly skilled and motivated Help Desk Dispatcher to join our team at RCS Professional Services. As a Help Desk Dispatcher, you will be responsible for coordinating and dispatching technical resources to ensure maximum utilization of billable resources. You will be the single point of contact for clients, responsible for service...
-
IT Help Desk Coordinator
3 days ago
Marietta, Georgia, United States RCS Professional Services Full timeJob OverviewRCS Professional Services is seeking a highly skilled Help Desk Dispatcher to join our team in Atlanta. As a Help Desk Dispatcher, you will be responsible for coordinating IT support services, ensuring maximum utilization of internal and field technical resources. You will perform service request intake, assign, schedule, and dispatch service...
-
Help Desk Coordinator
4 weeks ago
Marietta, Georgia, United States RCS Professional Services Full timeJob OverviewRCS Professional Services is seeking a highly skilled and dedicated Help Desk Dispatcher to join our team in Atlanta. As a key member of our IT support team, you will be responsible for ensuring maximum utilization of internal and field technical resources through daily dispatch of service requests.Key Responsibilities:Act as the single point of...
-
Cortavo Service Desk Specialist
3 weeks ago
Marietta, Georgia, United States Cortavo Full timeJob Title: Cortavo Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Cortavo. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our managed services customers.Job Summary:The ideal candidate will have a strong background in IT service desk...
-
Service Desk Support Specialist
4 weeks ago
Marietta, Georgia, United States Cortavo Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Cortavo. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our managed services customers.This role requires a strong understanding of IT systems, software, and hardware, as well as excellent communication...
-
IT Service Desk Specialist
3 days ago
Marietta, Georgia, United States Aventis Systems, Inc. Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at Aventis Systems, Inc. This individual will be responsible for providing exceptional customer service and technical support to our managed services customers.Key ResponsibilitiesAssist customers with various desktop support-related questions and issues, including setup and...
-
Front Desk Administrator
3 weeks ago
Marietta, United States Nelson Elder Care Law LLC Full timeDescriptionFront Desk Administrator- Great Hours with a caring firm! How would you like to join a team that allows you to serve others? At Nelson Elder Care Law, we are committed to serving by living our core values! Client Committed, Own It, Humbly Confident, Get Stuff Done Right, and Flocking Together! We have opportunities because of the growth of the...
-
Front Desk Associate
3 days ago
Marietta, Georgia, United States Crunch Fitness - CR Holdings Full timeJob OpportunityCrunch Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing membership sales, and ensuring a positive experience for our members.Key Responsibilities:Provide exceptional customer service...
-
Dental Front Desk Receptionist
2 months ago
Marietta, United States LVDA Full time $15 - $22We are seeking a friendly and organized Full-Time or Part-Time Dental Front Desk Receptionist to join our team! For part-time roles, we prefer availability on Wednesdays and Thursdays, and for full-time, we're looking for someone available Monday through Thursday (approx. 32 hours per week).In this role, you'll be the first point of contact for our patients,...
-
Board Certified Behavior Analyst
2 weeks ago
Marietta, United States Magical Moments ABA Full timeJob DescriptionJob DescriptionSalary: $90-105/hourShift type: Full time and part time shifts availableBoard Certified Behavior Analyst (BCBA) Benefits:Competitive salariesReferral ProgramEmployee Recognition ProgramTeam building events401(k) Health insurancePTO (Paid time off)Paid 32 CEU's for BCBA recertificationMagical Moments ABA, a fast-growing,...
-
Front Desk Associate
4 days ago
Marietta, Georgia, United States Crunch Fitness Full timeTransform Your Career with Crunch FitnessAre you a motivated and enthusiastic individual looking to take your career to the next level? Do you have a passion for health and fitness? Look no further than Crunch Fitness, a leading fitness brand with a rapidly growing presence in the industry.We're seeking a talented Front Desk Associate to join our team. As a...
-
Business Systems Analyst 2
19 hours ago
Marietta, Georgia, United States IQVIA Full timeWe are seeking a highly skilled Business Systems Analyst to join our team at IQVIA Laboratories. As a Business Systems Analyst, you will be responsible for providing expertise and system support in developing and enhancing business systems to provide new or enhanced products to internal clients for effective planning, reporting, and analysis.Key...
-
Front Desk Coordinator
5 months ago
Marietta, United States The Joint Full time** Now Hiring!Front Desk Coordinator - Marietta, GA** Marietta, GA * Driven to climb the company ladder! * **Medical and Dental!** * **Monday-Friday: 10am-7pm, Saturday: 10am-6pm, Sunday: 12pm-6pm** * Possess a winning attitude! * "Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient...
-
Front Desk Receptionist
3 months ago
Marietta, United States Hair Club Full time** Front Desk Receptionist -Marietta** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002229 Showing 1 location **Job Details** **Description** **A Day in the Life :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new client and existing member flow *...
-
Healthcare Front Desk Assistant
3 weeks ago
Marietta, United States Manpower Full timeJob Title: Healthcare Front Desk Assistant Location: Marietta GA Pay Range: 23 per hour What’s the Job? To ensure success, medical receptionists should be confident and professional with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the medical office Top candidates...