EBO Account Representative

3 weeks ago


Des Moines, United States Meduit Full time
RESPONSIBILITIES

  • Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
  • Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services’s inventory management system as well as the client system.
  • Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
  • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
  • Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
  • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
  • Other duties as assigned
Preferred Qualifications:
  • Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
  • Excellent verbal and written communication and interpersonal skills
  • Ability to work independently with minimal supervision, within a team setting and be supportive of team members
  • Proficient with Microsoft Office
  • Ability to analyze issues and make judgments about appropriate steps toward solutions
Knowledge/ Skills/ Abilities:
  • Self-motivated
  • Creative and likes the challenge to solve a situation and bring it to resolution.
  • Goal oriented
  • Ability to communicate with patients and families under sometimes stressful circumstances
  • Strong and professional telephone communication skills


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