Sr Customer Care Advocate
4 weeks ago
Job Title: Senior Customer Care Advocate Product: Group Variable Universal Life Location: Cary, NC - Virtual with In Person Training. Candidates must be within a commutable distance of Cary, NC. Role Value Proposition: As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs. We are actively hiring a Senior Customer Care Advocate for our Group Variable Universal Life insurance team in our Cary office As a Sr Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will thrive in a fast-paced call center environment and leverage effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer's experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. In return, we will provide the following to enhance your success and engagement from day one and throughout your career-- Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance. Key Responsibilities: Virtual roles work from a home office with periodic visits to the assigned GCSO office for team events, meetings, trainings, business continuity, etc. Respond to customer requests via telephone, providing excellent service to MetLife’s customers who have or are looking to obtain a Group Variable Universal Life insurance policy. Discuss financial elements of a policy such as investment, interest, cash value balance, and withdrawal inquiries. Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy. Research requests regarding various product aspects, policy provisions, basic procedures, etc. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong interpersonal and high-quality service skills. Work to meet or exceed KPI’s such as Average Handle Time, Quality, and customer survey results. Essential Business Experience and Technical Skills: Required: Candidates must live within a commutable distance 1+ year customer service experience (call center, customer service, retail, food service, etc.) High School diploma, GED. Report daily to our Cary office for in person training during the period of July 24 - November 4th. Position will move to virtual after successful completion of training, approximately November 4th. Once virtual, there will be required visits to the assigned GCSO office one day a month. The day will be designated in advance. In addition, you will be expected to come into the office to resolve prolonged or reoccurring technical issues or if additional coaching or training is required. Must obtain FINRA Series 6 license within 90 days of hire. You are required to pass two exams in order to become Series 6 registered. The initial 4 weeks will focus on SIE Test preparation, with an expected SIE test date of August 29th. Immediately follow your SIE exam, you will focus on Series 6 studies for 9 days. The expected Series 6 test date is around September 16th. Training and costs for the FINRA SIE/Series 6 exams are covered by MetLife. An ability to work an 8-hour shift during the hours of operation of 8AM - 8:00PM Monday - Friday; must be flexible regarding overtime & shift worked, which may change based on business needs. Preferred: Some college experience, trade, or professional certification. Insurance or Financial Services industry experience or Product specific experience. Business Category Global Customer Service and Operations Number of Openings 8 At MetLife, we are leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. The wage for applicants for this position is $44,000.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
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Sr Customer Care Advocate
3 weeks ago
Apex, United States Metlife Full timeJob Title: Senior Customer Care AdvocateProduct: Group Variable Universal LifeLocation: Cary, NC - Virtual with In Person Training. Candidates must be within a commutable distance of Cary, NC.Role Value Proposition:As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the countrys number one...
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Sr Customer Care Advocate
2 weeks ago
Apex, North Carolina, United States Metlife Full timeJob Title: Senior Customer Care Advocate at MetLifeProduct: Group Variable Universal LifeLocation: Cary, NC (Virtual with In-Person Training)Role Value Proposition:MetLife, a leader in the insurance industry, is seeking a Senior Customer Care Advocate to join their Group Variable Universal Life insurance team in Cary. In this role, you will handle customer...
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Customer Care Advocate
3 weeks ago
Apex, United States CareerBuilder Full timeJob Title: Customer Care Advocate Location: Cary, NC. Virtual with In-Person Training. New Hires Should live within a commutable distance of our office in Cary, NC. Role Value Proposition Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for...
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Customer Care Advocate
2 weeks ago
Apex, United States MetLife Full timeJob Title: Customer Care Advocate Location: Cary, NC. Virtual with In-Person Training. New Hires Should live within a commutable distance of our office in Cary, NC. Role Value Proposition Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for...
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Customer Care Representative
2 weeks ago
Apex, North Carolina, United States Accentuate Staffing Full timeCustomer Care Representative Position at Power Technology Company in Apex, NCAccentuate Staffing is in search of a temporary Customer Care Representative to join a well-known power technology company in Apex, NC. This is a fantastic opportunity to be the main point of contact for handling products, services, and delivery dates, all while ensuring utmost...
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Customer Service Manager
4 weeks ago
Apex, United States Staffing Network Full timeOur client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...
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Customer Service Manager
2 months ago
Apex, United States Staffing Network Full timeOur client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...
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Customer Service Manager
4 weeks ago
Apex, United States Staffing Network Full timeOur client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...
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Customer Service Manager
2 months ago
Apex, United States Staffing Network Full timeOur client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...
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Sr. Product Manager
4 weeks ago
Apex, United States Apex Tool Group Full timeApex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Sr. Product Manager - US - Apex, NC Senior Product Manager The Blueprint (Role Profile) As an...
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Customer Warehouse/Delivery Associate
2 weeks ago
Apex, United States Ewing Outdoor Supply Full timeFull Job DescriptionWe are looking for a Customer Warehouse/Delivery Associate to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills...
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Customer Warehouse/Delivery Associate
2 weeks ago
Apex, United States Ewing Outdoor Supply Full timeJob DescriptionJob DescriptionFull Job DescriptionWe are looking for a Customer Warehouse/Delivery Associate to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates...
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Customer Service Representative
2 weeks ago
Apex, United States AstroWatt Electric Full timeAre you ready to join a growing, employee-focused company with room for advancement? The sky is the limit at AstroWatt Electric! What makes us different? Flexibility - We are family-focused. When the most important things come up in your life, we understand. Whether it's a doctor's appointment, family emergencies, family milestones or children's events, we...
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Customer Service Representative
3 weeks ago
Apex, United States AstroWatt Electric Full timeJob DescriptionJob DescriptionAre you ready to join a growing, employee-focused company with room for advancement? The sky is the limit at AstroWatt Electric!What makes us different?Flexibility - We are family-focused. When the most important things come up in your life, we understand. Whether it's a doctor's appointment, family emergencies, family...
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Customer Service Representative
3 weeks ago
Apex, United States AstroWatt Electric Full timeJob DescriptionJob DescriptionAre you ready to join a growing, employee-focused company with room for advancement? The sky is the limit at AstroWatt Electric!What makes us different?Flexibility - We are family-focused. When the most important things come up in your life, we understand. Whether it's a doctor's appointment, family emergencies, family...
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Certified Medical Assistant
4 weeks ago
Apex, United States Duke Health Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...
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Sales & Customer Service Associate
2 weeks ago
Apex, United States Massage Envy Full timeOverview Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...
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Sales & Customer Service Associate
2 months ago
Apex, United States Massage Envy Full timeOverview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...
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Sales & Customer Service Associate
2 weeks ago
Apex, United States Massage Envy Full timeOverview Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...
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Sales & Customer Service Associate
4 weeks ago
Apex, United States Massage Envy Full timeOverview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...
