Sr Customer Care Advocate
2 weeks ago
Job Title:
Senior Customer Care Advocate at MetLife
- Product: Group Variable Universal Life
- Location: Cary, NC (Virtual with In-Person Training)
Role Value Proposition:
MetLife, a leader in the insurance industry, is seeking a Senior Customer Care Advocate to join their Group Variable Universal Life insurance team in Cary. In this role, you will handle customer inquiries with dedication and problem-solving skills, ensuring a top-notch customer experience.
The ideal candidate will excel in a fast-paced call center setting, possess strong communication skills, attention to detail, and a genuine desire to provide exceptional service. By understanding customer needs and delivering tailored solutions, you will exceed expectations and streamline the customer journey.
In return, MetLife offers a comprehensive benefits package, including medical, dental, and life insurance, retirement plans, paid holidays, and various performance rewards programs.
Key Responsibilities:
- Respond to customer inquiries via telephone regarding Group Variable Universal Life policies
- Discuss policy financial aspects and handle withdrawal inquiries
- Strengthen customer relationships through effective communication and empathy
- Research and address policy-related requests
- Navigate electronic systems efficiently to provide integrated responses
- Maintain professionalism and high-quality service standards
- Meet or exceed performance indicators such as Average Handle Time and customer satisfaction
Essential Business Experience and Technical Skills:
Required:
- 1+ year of customer service experience
- High School diploma or GED
- Must live within a commutable distance to Cary, NC
- Must obtain FINRA Series 6 license within 90 days of hire
- Ability to work an 8-hour shift during business hours
Preferred:
- Some college experience or professional certification
- Previous experience in Insurance or Financial Services industry
MetLife is at the forefront of industry transformation, driven by a diverse and dedicated team committed to customer excellence. The annual wage for this position is $44,000.00, with eligibility for short-term incentives. MetLife provides a range of benefits, including healthcare, life insurance, retirement plans, and paid time off. All incentives and benefits are subject to plan terms.
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