E-Commerce Coordinator

3 months ago

Los Angeles, United States J. Paul Getty Trust, The Full time
Diversity, Equity, Accessibility, and Inclusion at Getty Getty believes diversity, equity, accessibility, and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Job Summary

Working under supervision of the E-Commerce Manager, the E-Commerce Coordinator supports day-to-day operations of the Getty e-commerce retail and wholesale websites.

Major Job Responsibilities
  • Provide support for Getty's two e-commerce sites: direct retail and wholesale
  • Oversee third-party fulfillment by maintaining inventory levels and product assortments
  • Assist with day-to-day site maintenance and content changes
  • Coordinate project list for all e-commerce development projects
  • Coordinate workflow by setting schedules and priorities for projects
  • Monitor and report on project progress
  • Support website metric analysis by running reports for manager as necessary
  • Generate daily and monthly sales reports
  • Responsible for new product creation and ensuring accuracy of all product information on the sites
  • Assist with maintaining inventory accuracy for online location
  • Assist in gathering new product information from buyers
  • Coordinate product photography
  • Assist in the development and merchandise strategy for the online store
  • Provide expertise and direction for the web fulfillment team on a daily basis as needed, including instructions for orders that require special handling and assisting with fulfillment as needed
  • As the primary customer contact for online-related inquiries, demonstrate excellent customer service skills via phone and e-mail
  • Provide support and follow-up for orders with risk assessment
  • Maintain a calendar of e-blasts and other tools to routinely perpetuate and grow business
  • Will be cross-trained in other areas of retail operations
  • May be required to work weekends and holidays
Qualifications
  • High school diploma/GED; Bachelor's degree preferred
  • Minimum 3-4 years related experience
Knowledge, Skills and Abilities
  • An ideal candidate will have project management experience with a solid background in the planning, prioritization, and execution of online projects
  • Demonstrated success in following through and completing projects
  • Excellent organizational skills and attention to detail
  • Ability to deal with ambiguity and a changing environment
  • Ability to handle multiple projects and deadlines concurrently
  • Must be able to work independently as well as collaboratively with supervision
  • Experience with web analytics tools like Google Analytics
  • E-commerce experience in a non-profit environment (especially a museum setting) is preferred
  • Must have excellent communication skills and interpersonal skills to work with staff, the public, and others outside the organization
  • Demonstrate creativity in merchandising and marketing the online store
  • Familiarity with word processing and spreadsheet software (Word & Excel)
  • Working knowledge of Photoshop and experience creating basic web graphics such as banners is preferred
  • Experience with digital photography and product photography is preferred
Benefits and Perks

Here are just some examples that Getty offers/provides for full-time employees:

  • Medical, Dental, and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
  • 403(b) Employee Investment retirement plan – with up to 5% Getty Match
  • Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
  • Educational Assistance and professional development
  • Paid Vacation, Sick, and Personal Days
  • 12 Paid Holidays
  • Many positions have bi-weekly Off-Fridays
  • On-Site Fitness Center at Getty Center
  • Community service opportunities

To learn more about our comprehensive benefits and long list of perks, go to Getty HR.

Equal Opportunity Employer We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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