E-Commerce Coordinator

3 weeks ago

Los Angeles, United States LIBERTINE Full time

E-Commerce Coordinator


Summary:

We are looking to hire an E-Commerce Coordinator to help maintain and grow our rapidly expanding e-commerce business that serves as the ‘flagship’ for Libertine. This is a newly created role within the company and it is an exciting opportunity to really make a key difference in the business. As this is a new department there is also a lot of opportunity for growth as the team expands. The E-Commerce Coordinator holds responsibilities in maintaining the day-to-day operations of our online platform, overseeing essential tasks such as product setup, copywriting, and merchandising and will work closely with our Vice President of Client Relations to ensure that the client experience is always seamless and special.


The perfect candidate will have a ‘can-do’ attitude, be highly detail oriented, and thrive in a fast-paced environment.This role has exposure to a myriad of departments and requires the enjoyment of wearing many different hats while always keeping track of core responsibilities.


Compensation will be commensurate with experience.


Key Responsibilities:


Product Management: Execute new season/product setup on Shopify, coordinating the full collection being produced for DTC in preparation for launches, inclusive of web exclusives. Create a highly organized system to execute a seamless launch.


Product Audits: Build a template to manage all product descriptions and consistently audit all products across the website on a weekly basis to ensure descriptions, fit, photography, inventory, etc. is all within company guidelines that have been established.


Merchandising: Re-Merchandise collections and homepage weekly to ensure that the digital flagship always feels fresh, intriguing, and season appropriate.


Site Maintenance: Contribute to site upkeep by managing navigation, homepage updates, 'shop the look' features from IG, about page, customer service page, FAQ page, and anything that is necessary to ensure a seamless user experience.


Copywriting: Craft thorough and insightful product copy for seasonal releases.


Photography Coordination: Oversee the selection and retouching of e-commerce photography, aligning with deadlines set by wholesale and online retail needs.


Photoshoots: Responsible for organizing a shoot list, being on set for all photoshoots that incorporate any ecommerce shots and ensuring that all details for each photo are meticulously handled.


Inventory: Stay informed on product deliveries, recuts, replenishments, and preorder timeline while consistently updating different product templates so each product is represented accurately on website at all times.


Reporting and Analytics: Provide weekly reporting to senior management on areas for improvement and areas that need attention.


Returns Portal: Manage return portal Loop and troubleshoot when necessary.


Customer Service: Handle customer service inquiries when the sales team is traveling for market week, pop up shops, etc. to ensure customers are receiving information in a timely manner.


Requirements:

  • Proven 2-3 years experience in an e-commerce role, ideally within the fashion or luxury industry.
  • Ability to work Monday-Friday in our Hollywood, LA office.
  • Proficiency in Shopify or similar e-commerce platforms.
  • Proficiency in Excel.
  • Extremely strong organizational skills.
  • High attention to detail.
  • Excellent written and verbal communication abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Analytical mindset with a focus on data-driven decision-making.
  • Customer-centric approach with a dedication and understanding of enhancing to continuously improve the online shopping experience.


About the Brand:

Launched in 2001 by Johnson Hartig, LA based men’s and women’s ready-to-wear brand Libertine, has used his signature graphics, beadwork, and crystal design to pave the way for the current embellishment craze. Libertine’s in-house designed prints reference art, fashion, history, design, travel, culture, and Hartig’s love of and work with rescue dogs. Libertine is internationally recognized as a brand with a devoted cult following extending from East Coast socialites to West Coast creative’s and celebrities like Mick Jagger, Taylor Swift, Cher, Katy Perry, Usher, Gwyneth Paltrow, Gwen Stefani, P. Diddy, The Chain Smokers and Migos. Libertine has cultivated collaborations with such exemplaries as Damien Hirst, Goyard, Converse and Target; classic examples of rewriting the rules via Libertine's mindset. Libertine continues to revolutionize the way one thinks of textile design, embellishment, and in fact clothing itself.

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