Human Services Assistant III

6 days ago

Virginia Beach, United States Virginia Department of Social Services Full time
Job Description

Title Description:

HUMAN SERVICES ASSISTANT - FAMILY SERVICES DIVISION

Human Services Assistant IlI represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients.

General Work Tasks (Illustrative Only):

  • The primary designation for this position will be in providing support to the Family Services Division.
  • Completion of training in all areas of the Family Services Division is a requirement of this position upon hire.
  • Under immediate supervision, this hire will assist in implementation of prescribed service plans by supporting family services workers by completing tasks such as facilitating and monitoring parent/child visitation, providing transportation for foster children and clients to appointments, gathering critical case documentation, performing CPS and APS hotline support functions and submitting to appropriate entities.
  • This hire will ensure the compliance of court ordered services, as well as, assisting with drug screening of clients.
  • This hire will also assist family services workers with home visits.
  • He/she will complete Title IV-E packets by gathering necessary documents, obtaining and verifying client information and processing new applications.
  • This hire will assist clients by providing information/referrals for rent, clothing, shelter, emergency food and other services.
  • He/she will perform financial duties by tracking overdue documents, completing notice of action forms, requesting funding for cases, contacting vendors regarding invoices or credits, facilitating bill payments, performing research on contracted vendors as needed, processing transactions and billings, verifying payments received and purchasing supplies for family services unit activities and clients as needed.
  • He/she will submit training requests.
  • He/she will perform other related clerical tasks as assigned by the supervisor and assist caseworkers in various casework activities, such as drafting letters, dictating letters, developing meeting agendas, filing reports, developing spreadsheets, collecting data, setting up case files, typing or labeling case files, preparing and mailing correspondence, purging records, answering incoming calls, emails and other correspondence, responding to inquiries and documenting client information as needed.
  • New hire may be asked to work a shelter if the need arises.
  • He/she will assist in the coordination of special event programs and unit events.
  • He/she will assist with coordination and facilitation of our Family Services Division, as well as, perform other duties as assigned.


Knowledge, Skills, and Abilities:

Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria's; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Minimum Qualifications:

Position requires a high school diploma or GED supplemented by previous experience and/or training that includes general office work, customer service, personal computer operations and data entry; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Requires a valid driver's license.

Preferred Qualifications:

-Prefer working knowledge of Microsoft Office Suite.

-Prefer document transcription experience in a human services environment.

-Prefer experience supporting Family Services programs in a local Virginia Social Services agency.

-Prefer the ability to type at least 50 words per minute.

-Prefer experience transporting adults/children from the vulnerable population.

-Prefer ability to work evenings and weekends if required.

-Prefer ability to travel and have overnight stays.

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check and/or pre- employment drug screen. The investigation may include fingerprint checks (State Police and FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. The candidate must be able to work nights, weekends and holidays.

Special Instructions to Applicants:

Applications are accepted online only through this posting. Only completed employment applications (complete with all periods of employment and unemployment, job duties, dates of employment and job contact information) will be considered. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your Local HR Connect account for the status of your application and this position.

About Us:

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have access to the best services and benefits available to them.

About Us

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

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