Service Desk Analyst I
1 month ago
Overview
Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.
Responsibilities
- Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
- Provide case status updates to management and end-users
- Supports and maintains effective relationships with users
- Focus on providing exceptional customer service
- Great communication skills
- Strong technical aptitude
- Knowledge of Windows 7 and Windows 10 Operating Systems
- Familiarity with Remote Desktop tools
Required Qualifications
- 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
- Previous Service Desk or Call Center experience
- A+ Certified - Preferred
- Self-starter
- Motivated
- Task oriented
- Team player
- Ability to think out of the box
- Phone Etiquette
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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