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Patient Care Coordinator Part-Time

3 months ago

Bloomington, United States Vireo Health LLC Full time

Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.

Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

Key Responsibilities

• Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.

• Assists patients and caregivers through the dispensary process/experience

• Helps to trains other team members in the use of cannabis-based medicines

• Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges

• Must comply with all state laws and regulations

• Participates in recordkeeping and reporting necessary for State Compliance

• Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing

• Works on company initiatives to achieve set goals and performance indicators

• Educates patients on the proper use and storage of medical cannabis medications

• Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation

• Provides exceptional customer service to patients, potential patients, caregivers, and providers

• Maintains cash register and accountability for assigned drawer

• Completes opening/closing procedures as assigned

• Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries

• Assists with the incoming orders, shipments, and deliveries of supplies

• Attends staff meetings, continuing education, as directed

• Maintains and safeguards entrusted confidential information

• Works with eCommerce platform to review and approve online orders and patient accounts

• Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications

• Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.

• Responds to all patient communication in both dispensary and home delivery environments

• Responsible for properly plotting and adjusting delivery routes using our navigational software

• Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager

• Performs other duties as assigned.

Job Qualifications

• A high school diploma and 1-3 years' experience in a retail environment

• Proficiency with MS Office required

• Experience working in a healthcare setting is preferred

• Excellent communication skills, verbal and written

• Ability to work in a team environment, as well as independently

• Ability to handle multiple tasks simultaneously

• Ability to work in a fast-paced environment

• Adaptable to change in the work environment

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. www.vireohealth.com