Solutions Architect

3 days ago

San Francisco, United States Woflow Full time
About Woflow

Woflow is building data infrastructure for brick and mortar commerce. Our embedded software products allow technology platforms to automate the management and scaling of their restaurant and physical store merchants.

We help many of the world's largest companies streamline their merchant operations by putting powerful onboarding and integration tools in their hands - our customers include Uber, Walmart, Square, DoorDash, and many others.

Woflow is a post-Series A company that was founded in 2018, and is headquartered in San Francisco. Our fast-growing team is geographically diverse (10+ countries), and passionate about our mission to digitize local commerce globally.

A career at Woflow will put you at the forefront of the evolution of physical stores and their convergence with eCommerce - we believe deeply in the digitization of brick and mortar, and that there needs to be unified data infrastructure to power the evolution of commerce.

About the role

Solutions Architect at Woflow is a hybrid GTM / product / engineering role, putting you at the front of our customer's experiences with Woflow and our technology. You are responsible for ensuring that their experience with our products is impeccable from first demo to post-integration in order to create a successful long-term partnership.

Solutions Architects partner closely with our sales team and leadership to guide prospective customers through the pre-sales process, delivering tailored demos and pilots aimed at achieving customer buy-in. They scope customer technical requirements, collaborate with GTM on proposals, develop comprehensive onboarding and integration plans, and manage our technical docs. Solutions Architects leverage their extensive knowledge of Woflow products and their general technical expertise to proactively solve customer pain points. They are strong relationship builders, excellent project managers, and always fun to work with

Key responsibilities
  • Be Woflow's founding Solutions Architect
  • Join our Product org as the shared owner of the integration-related products and services (API, SDK, webhooks, data payloads, custom integrations)
  • Partner with Woflow's GTM team on designing and executing on the "ideal" customer journey
  • Own a major part of the customer acquisition process, delivering tailored demos and developing playbooks and other tools for executing successful, efficient pilots
  • Develop deep technical domain expertise in both the industry as well as Woflow's solutions
  • Interact with customers on a day-to-day basis to understand their needs and design solutions to better serve these needs
The ideal candidate

Ideally, you'd have:
  • 5+ years experience working as a Solutions Architect or Product Manager launching clients and designing complex solutions for enterprise clients (e.g. technical integrations)
  • Experience delivering product demos and participating closely in the sales process
  • Top 10% technical skills, in order to speak with a high degree of technical credibility to represent the our products with stakeholders at every level of the org (from junior developers through to VPs)
  • Top 1% communication skills, in order to sell, present, align, and inspire across internal and external teams
Nice to haves:
  • Startup experience, or track record of shipping products 0 → 1, characterized by unblocking technical issues in the field with customers
  • Previous experience in a strictly technical role (e.g. software engineer) is highly useful but not required
  • Hospitality or retail experience - at the end of the day, our customer's customers are restaurants and retail stores, and understanding how their employees use software (from POS to inventory systems) is invaluable
Benefits:
  • Unlimited PTO (we mean it)
  • Comprehensive medical, dental, and vision insurance plans
  • STD, LTD, AD&D, and life insurance coverage
  • Free membership to TalkSpace, Teladoc and Health Advocate
  • Free annual membership to One Medical in participating regions
  • 401(k) retirement plan with company matching
  • Pre-tax commuter benefits
  • Free equipment: laptop and home office stipend

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