Production / Technical Support

3 weeks ago


Chandler, United States Collabera Full time

Description

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Production / Technical Support

Contract: Chandler, Arizona, US

Salary: $23.00 Per Hour

Job Code: 355878

End Date: 2024-12-13
Days Left: 13 days, 2 hours left

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Responsibilities:
  • Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.
  • Partnering with regional and international partners to deliver best-in-class client care.
  • Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.
  • Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.
  • Participating in in-house technical training and seeking real-time support from peers and subject matter experts.
Required Skills:
  • Requires 3-5 years of experience in a similar role
  • Strong organizational skills with the ability to prioritize workload.
  • Capacity to multitask and maintain focus on all areas of responsibility concurrently.
  • Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.
Desired Skills:
  • Hardware Support - Windows 10/11.
  • Software - MS Office suite, Office 365, SharePoint, Skype.
  • Network - Citrix, VPN, Cisco AnyConnect.
  • ITSM Remedy (not essential).
Pay Rate: $20/hr- $23/hr

Job Requirement
  • Technical Support
  • Customer Support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Safalta Pradhan
  • safalta.pradhan@collabera.com


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