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Dog Boarding/Daycare Manager

2 months ago

Louisville, United States Feeders Pet Supply Full time

Dog Boarding/Daycare Manager

JOB DESCRIPTION

General Summary of Job

The Dog Boarding/Daycare Manager is responsible for the supervision, control and management of daycare dogs and ensuring the safety of the playgroup. Manager is also responsible for the maintenance and cleaning of the playrooms as well as other areas of the facility as assigned.

PRIMARY DUTIES

Dog/Employee Management

  • Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup.
  • Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup.
  • Control level of play by following dog management and control procedures and instructions.
  • Use proper dog handling techniques as instructed by management.
  • Use proper dog introduction procedures.
  • Use appropriate praise and dog correction methods.
  • Ensure knowledge of all dogs in playgroup and can properly identify them.
  • Watch all new dogs carefully and immediately consult with management if you have concerns.
  • For all dogs in playgroup, report any unusual behavior, or eliminations and injuries to management immediately.
  • Maintain playroom as instructed per the posted checklist.
  • Ensure that all staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift.
  • Request back-up coverage prior to leaving the playgroup floor.
  • Complete dog incident reports timely when required. If you are not sure whether a report is required check with management.
  • Responsible for the onboarding, training and development of boarding and daycare employees
  • Responsible for providing employees direction required to stay on task and perform them in a timely manner while maintaining sufficient playroom coverage
  • Overseeing the scheduling of all employees for both boarding and daycare ensuring proper coverage and staffing during all shifts
  • Oversee attendance, meal periods, and breaks of employees to ensure compliance with state laws
  • Ability to recognize and resolve any employee and customer conflicts and/or concerns
  • Communicate with Pet Services Manger on performance issues of employees to ensure they are documented and resolved in a timely manner
  • Communicate daily/weekly goals for daycare/boarding personnel as defined by the Pet Services Manager, specifically regarding special promotions or events
  • Lead by example to ensure both customer and dogs have a positive experience with Feeders Supply

Cleaning Duties

  • Complete general cleaning duties as posted or assigned
  • Scoop dog waste/accidents immediately and dispose of it as instructed
  • Dust mopping/wet mopping floors as assigned.
  • Removing trash from containers
  • Disinfect outside area
  • Changing/Laundering sheets
  • Clean and maintain kennels, keeping them free of waste, fur/hair, and other unsanitary or hazardous materials
  • Cleaning water bowls, Kong's, and other toys

Other Duties

  • Greeting customers and bringing dogs into playroom
  • Handling payments
  • Tracking dog attendance as needed
  • Answering phones as needed
  • Other general office duties as needed

Minimum Experience, Skills, Certification or Academic Background Required

  • High school graduate or GED Preferred
  • At least 18 years old
  • Good oral communication skills
  • Previous managerial experience overseeing other employees (preferred)
  • Previous work experience demonstrating dependability
  • Previous experience providing animal care (personal or job related)
  • Passion for taking care of animals
  • Self-motivated, independent worker
  • Proven ability to follow instructions and learn new things
  • Ability to work in a team environment
  • Demonstrated flexibility and proven coping skills