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Host/Hostess

3 months ago

Lake Arrowhead, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

Overview

Basic Function

The host/hostess is the direct representation of the service and overall hospitality of the staff of the restaurant. They are responsible for the flow of the restaurant by managing the efficient and timely seating of guests, taking reservations, and answering phones.

Essential Functions
  • Meet and greet guests in a prompt manner at arrival and use of proper etiquette upon guest departure
  • Always provide the highest quality of service to guests
  • Escort guests to selected dining or bar areas
  • Create seating charts and coordinate with wait staff about available seating options
  • Recite and educate guests of daily special and menu items
  • Provide food, drink, and/or special menus to guests up seating them
  • Keep track of reservations during shift, make future reservations, and confirms reservations via designated reservation method
  • Provide accurate wait times to guests
  • Answer incoming calls and always use proper phone etiquette
  • Make special arrangements for reservations and special functions in the restaurant and notify necessary parties such as managers and wait staff
  • Maintains cleanliness and organization of host stand as well as surrounding areas such as entry way and walkways
  • Communicates with serving staff and management regarding guest concerns or special requests
  • Assist the restaurant operation by processing take-out orders, answering the phone and placing orders, and assist servers with beverage orders, check drops and the bussing and setting of tables.
  • Ensure alcohol awareness procedures are in place and notify supervisor of any guest incidents based on Food Handling/RBS guidelines.
  • Completes opening and closing side-work consistent with property expectations.
  • Ensure standards of dress are met each day.
  • Stay informed about resort amenities, current events, holiday festivities, and menu offerings
Marginal Functions
  • Perform other job functions when assigned to ensure guest expectations are exceeded, such as assisting the food runner, bus person, bartender, and server with table service.
  • Perform all other duties deemed necessary by management.
Environment

Outdoors with cement surfaces. Indoors, dimly lit, carpeted, and climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot plates, glasses, and silverware. Outdoors: cement, wood decking, sand, and grass surfaces, with exposure to outdoor climate and elements.

Qualifications
  • RBS certificate and San Bernardino County Food Handler's Certificate required or must be obtained.
  • High school diploma or equivalent.
  • Previous experience working in a fine dining or high-end resort environment
  • High volume experience.
  • Good food and service knowledge.
  • Pleasant personality.
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Must be able to work overtime, weekends, and holidays.
  • Must have reliable transportation to and from work.
  • Must be able to adhere to a flexible working schedule.


Compensation Range

The compensation for this position is $16.00/Hr. - $17.00/Hr. based on qualifications and experience.