Service Desk Engineer IT

1 month ago

Manitowoc, United States Forefront Dermatology Full time
Overview

We are seeking a motivate Service Desk Engineer focused on pushing the boundaries for providing and transforming our helpdesk to a world class service desk. The Service Desk Engineer is specialized in providing technical assistance for software systems, including but not limited to Windows OS, iOS for iPads, Microsoft 365, RingCentral, and other Enterprise Software. With 3-4 years of industry experience, this role is also responsible for managing and creating workflows within ServiceNow and Jira Service Management to improve service desk operations.

Remote Work

Full Time: 40 hours a week

Monday - Friday

7:00am - 4:00pm (eastern time zone)

Additional benefits include:

Paid Time Off (PTO) (start accruing on first day of employment)
Paid Company Holidays
Eligibility for Health, Dental, and Vision coverage, and flexible and health spending accounts, subject to the plan terms. Benefits begin the first of the month following date of hire.
401(k) retirement plan starts 3 months after the first of the month following date of hire.
Free Professional, confidential consultation, 24 hour a day via phone for employees and their eligible dependents from our Employee Assistance Program.
Employer provided $20,000 Basic Life/AD&D coverage, Short Term and Long Term Disability Insurance coverage.
Eligible for and Voluntary Life Insurance, and Voluntary Insurance options, which include: Pet Insurance, and ID Theft/Device Protection Insurance, Accident Coverage, Critical Illness Coverage, Hospital Indemnity Coverage, and Cancer Risk & Support Coverage.
Employee discounts on services offered at Forefront Dermatolog

Responsibilities

  • Manage, categorize, and prioritize incoming tickets through ServiceNow and Jira Service Management systems.
  • Develop, implement, and optimize workflows within ServiceNow and Jira Service Management to streamline service desk operations.
  • Provide focused support for Windows operating systems, iPad configurations, and Microsoft 365, RingCentral, and other Enterprise Services.
  • Systematically identify and resolve software-related issues using diagnostic tests.
  • Deliver resolutions predominantly for software issues and escalate complex issues to specialized teams as needed.
  • Keep a detailed record of all activities, solutions, and interactions within the ticketing system with an emphasis on software and workflow-related incidents.
  • Provide exceptional customer service to ensure user satisfaction.
  • Contribute to knowledge bases and training modules specific to software and workflow troubleshooting.
  • Recommend enhancements for more effective software support and workflow management, and actively participate in their implementation.
  • Collaborate closely with different departments to ensure a harmonized and specialized software and workflow support service.
Qualifications
  • 3-4 years of experience in an IT service desk environment with a focus on software support and workflow management
  • Strong experience with ticketing systems, specifically ServiceNow and Jira Service Management
  • Proficiency in developing and optimizing workflows within ServiceNow and Jira Service Management
  • Expertise in supporting Windows OS, iOS for iPads, Microsoft 365, and RingCentral
  • A+ or equivalent certification preferred, with specialization in software systems
  • Exceptional verbal and written communication skills
  • Outstanding problem-solving and analytical abilities

#INDAMA

  • Guest Services Desk Clerk

    3 months ago

    Manitowoc, United States Festival Foods Full time

    Location : Name: Manitowoc Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....

  • Mechanical Design Engineer

    1 month ago

    Manitowoc, Wisconsin, United States Next Level Business Services, Inc. Full time

    Job Title: Mechanical Design EngineerWe are seeking a highly skilled Mechanical Design Engineer to join our team at Next Level Business Services, Inc. This is a challenging and rewarding role that requires a strong background in mechanical engineering and design.Responsibilities:Conduct thorough research to inform design and engineering methods, ensuring the...

  • Front Desk Associate

    1 month ago

    Manitowoc, Wisconsin, United States The Kroger Company Full time

    Job SummaryWe are seeking a skilled and customer-focused Clerk to join our team at The Kroger Company.Key ResponsibilitiesProvide exceptional customer service by effectively communicating with customers and responding to their questions and requests in a timely manner.Operate equipment according to company guidelines to ensure efficient and safe store...

  • Vehicle Operator

    2 hours ago

    Manitowoc, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy...

  • UPS Delivery Driver

    34 minutes ago

    MANITOWOC, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Delivery Driver

    34 minutes ago

    MANITOWOC, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Driver Helper

    7 days ago

    Manitowoc, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where youll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. Its a lot of in and out of the truck, making deliveries,...

  • Plater - 2nd Shift

    4 weeks ago

    Manitowoc, United States Pentair Full time

    Job Description:Join us as a Plater in our Manitowoc, WI facility.You will plate parts as per Engineering drawings, specifications, and instructions in support of and meeting production schedules while also meeting customer quality expectations.What's in it for you?•Starting pay $23.88/hr (includes $1 shift premium)with the opportunity to earn $30+/hour...

  • Plater - 2nd Shift

    1 month ago

    Manitowoc, United States Pentair Full time

    Job Description: Join us as a Plater in our Manitowoc, WI facility. You will plate parts as per Engineering drawings, specifications, and instructions in support of and meeting production schedules while also meeting customer quality expectations. What's in it for you? •Starting pay $23.88/hr (includes $1 shift premium)with the opportunity to earn...

  • Medical Records

    4 weeks ago

    Manitowoc, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Medical RecordsJob DescriptionThe Medical Records position involves managing and coordinating the storage of all medical records across the company's platform, including paper records, legacy electronic medical record systems, and current EMRs. You will work closely with clinic staff to process requests for...

  • Medical Records Clerk

    4 weeks ago

    Manitowoc, United States Actalent Full time

    Job DescriptionJob DescriptionMedical Records ClerkJob Description: The Medical Records Clerk is responsible for the overall management, storage, and retrieval of medical records. Responsible for coordinating and processing requests for the release of medical records in a timely and efficient manner, ensuring accuracy and compliance with regulations and...

  • Quality Assurance Technician

    2 months ago

    manitowoc, United States Burger Boat Company Full time

    POSITION SUMMARY:As a representative of Burger Boat Company, this position creates and promotes a quality culture. This role builds quality into internal/external processes and through associate training sessions. The Quality Assurance Administrator is responsible for creating and maintaining quality assurance documents as well as monitoring and inspecting...

  • Quality Assurance Technician

    1 month ago

    manitowoc, United States Burger Boat Company Full time

    POSITION SUMMARY:As a representative of Burger Boat Company, this position creates and promotes a quality culture. This role builds quality into internal/external processes and through associate training sessions. The Quality Assurance Administrator is responsible for creating and maintaining quality assurance documents as well as monitoring and inspecting...

  • Quality Assurance Technician

    2 months ago

    Manitowoc, United States Burger Boat Company Full time

    POSITION SUMMARY:As a representative of Burger Boat Company, this position creates and promotes a quality culture. This role builds quality into internal/external processes and through associate training sessions. The Quality Assurance Administrator is responsible for creating and maintaining quality assurance documents as well as monitoring and inspecting...

  • Business Development Manager

    2 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development ManagerThe Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through visits, engagement and influencing of the clients bid and...

  • Business Development Manager

    2 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development ManagerThe Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through visits, engagement and influencing of the clients bid and...

  • Business Development Manager

    3 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development ManagerREPORTS TO: Vice President of Sales & Marketing Summary The Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through...

  • Business Development Manager

    3 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development Manager The Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through visits, engagement and influencing of the clients bid and...

  • Business Development Manager

    2 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development Manager The Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through visits, engagement and influencing of the clients bid and...

  • Business Development Manager

    3 weeks ago

    Manitowoc, United States Jagemann Stamping Company Full time

    Business Development ManagerREPORTS TO: Vice President of Sales & Marketing Summary The Business Development Manager is responsible for the promotion and sales of all Jagemann Stamping Company products and services. This includes working with the sales organization to form and execute prospect plans for new clients and developing existing accounts through...