Service Desk Engineer IT

2 hours ago

Manitowoc, United States Forefront Dermatology Full time
Overview

We are seeking a motivate Service Desk Engineer focused on pushing the boundaries for providing and transforming our helpdesk to a world class service desk. The Service Desk Engineer is specialized in providing technical assistance for software systems, including but not limited to Windows OS, iOS for iPads, Microsoft 365, RingCentral, and other Enterprise Software. With 3-4 years of industry experience, this role is also responsible for managing and creating workflows within ServiceNow and Jira Service Management to improve service desk operations.

Remote Work

Full Time: 40 hours a week

Monday - Friday

7:00am - 4:00pm (eastern time zone)

Additional benefits include:

Paid Time Off (PTO) (start accruing on first day of employment)
Paid Company Holidays
Eligibility for Health, Dental, and Vision coverage, and flexible and health spending accounts, subject to the plan terms. Benefits begin the first of the month following date of hire.
401(k) retirement plan starts 3 months after the first of the month following date of hire.
Free Professional, confidential consultation, 24 hour a day via phone for employees and their eligible dependents from our Employee Assistance Program.
Employer provided $20,000 Basic Life/AD&D coverage, Short Term and Long Term Disability Insurance coverage.
Eligible for and Voluntary Life Insurance, and Voluntary Insurance options, which include: Pet Insurance, and ID Theft/Device Protection Insurance, Accident Coverage, Critical Illness Coverage, Hospital Indemnity Coverage, and Cancer Risk & Support Coverage.
Employee discounts on services offered at Forefront Dermatolog

Responsibilities

  • Manage, categorize, and prioritize incoming tickets through ServiceNow and Jira Service Management systems.
  • Develop, implement, and optimize workflows within ServiceNow and Jira Service Management to streamline service desk operations.
  • Provide focused support for Windows operating systems, iPad configurations, and Microsoft 365, RingCentral, and other Enterprise Services.
  • Systematically identify and resolve software-related issues using diagnostic tests.
  • Deliver resolutions predominantly for software issues and escalate complex issues to specialized teams as needed.
  • Keep a detailed record of all activities, solutions, and interactions within the ticketing system with an emphasis on software and workflow-related incidents.
  • Provide exceptional customer service to ensure user satisfaction.
  • Contribute to knowledge bases and training modules specific to software and workflow troubleshooting.
  • Recommend enhancements for more effective software support and workflow management, and actively participate in their implementation.
  • Collaborate closely with different departments to ensure a harmonized and specialized software and workflow support service.
Qualifications
  • 3-4 years of experience in an IT service desk environment with a focus on software support and workflow management
  • Strong experience with ticketing systems, specifically ServiceNow and Jira Service Management
  • Proficiency in developing and optimizing workflows within ServiceNow and Jira Service Management
  • Expertise in supporting Windows OS, iOS for iPads, Microsoft 365, and RingCentral
  • A+ or equivalent certification preferred, with specialization in software systems
  • Exceptional verbal and written communication skills
  • Outstanding problem-solving and analytical abilities

#INDAMA

  • IT Help Desk Associate

    2 weeks ago

    Manitowoc, United States FlexStaff Careers Full time

    We are currently recruiting for an IT Help Desk Associate for a client located in Manitowoc County. Looking for an opportunity to work with individuals assisting with their computer needs or setting up new systems and software? We have a great career path here! This is considered a permanent opportunity. The Information Technology Help Desk Technician is...

  • Guest Services Desk Clerk

    2 months ago

    Manitowoc, United States Festival Foods Full time

    Location : Name: Manitowoc Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....

  • Quoting Engineer

    2 weeks ago

    Manitowoc, United States Wisconsin Aluminum Foundry Full time

    Quoting EngineerWisconsin Aluminum Foundry – Manitowoc, WI Are you ready to be a part of a team that delivers precision and excellence? At Wisconsin Aluminum Foundry, we're growing our team to support our expanding customer base, and we're looking for a Quoting Engineer who is eager to make a significant impact.As a Quoting Engineer, you will play a...

  • Quoting Engineer

    4 weeks ago

    Manitowoc, United States Wisconsin Aluminum Foundry Full time

    Quoting EngineerWisconsin Aluminum Foundry – Manitowoc, WI Are you ready to be a part of a team that delivers precision and excellence? At Wisconsin Aluminum Foundry, we're growing our team to support our expanding customer base, and we're looking for a Quoting Engineer who is eager to make a significant impact.As a Quoting Engineer, you will play a...

  • Quoting Engineer

    4 weeks ago

    manitowoc, United States Wisconsin Aluminum Foundry Full time

    Quoting EngineerWisconsin Aluminum Foundry – Manitowoc, WI Are you ready to be a part of a team that delivers precision and excellence? At Wisconsin Aluminum Foundry, we're growing our team to support our expanding customer base, and we're looking for a Quoting Engineer who is eager to make a significant impact.As a Quoting Engineer, you will play a...

  • Mechanical Design Engineer

    5 days ago

    Manitowoc, Wisconsin, United States Next Level Business Services, Inc. Full time

    Job Title: Mechanical Design EngineerWe are seeking a highly skilled Mechanical Design Engineer to join our team at Next Level Business Services, Inc. This is a challenging and rewarding role that requires a strong background in mechanical engineering and design.Responsibilities:Conduct thorough research to inform design and engineering methods, ensuring the...

  • Mechanical Design Engineer

    2 weeks ago

    Manitowoc, Wisconsin, United States Next Level Business Services, Inc. Full time

    Job Title: Mechanical Design EngineerWe are seeking a highly skilled Mechanical Design Engineer to join our team at Next Level Business Services, Inc. This is a challenging and rewarding role that requires a strong background in mechanical engineering and design.Key Responsibilities:Conduct thorough research to inform design and engineering methodsPlan and...

  • Manufacturing Process Engineer

    6 days ago

    Manitowoc, Wisconsin, United States QPS Employment Group Full time

    Job Posting: Manufacturing EngineerQPS Employment Group is seeking a skilled Manufacturing Engineer to join our team. As a key member of our manufacturing team, you will be responsible for driving process excellence and contributing to the development, improvement, and optimization of manufacturing processes.Key Responsibilities:Continuous Improvement:...

  • Mechanical Design Engineer

    5 days ago

    Manitowoc, Wisconsin, United States Next Level Business Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled Mechanical Design Engineer to join our team at Next Level Business Services, Inc. The successful candidate will be responsible for conducting research to inform design and engineering methods, planning and executing complex mechanical designs, and working with a team to virtually test and refine designs.Key...

  • Electrical Engineering Apprentice

    10 hours ago

    Manitowoc, Wisconsin, United States Pentair Management Company Full time

    Job Title: Electrical Engineering ApprenticeWe are seeking a talented Electrical Engineering Apprentice to join our team at Pentair Commercial Ice, LLC. As an apprentice, you will have the opportunity to work on a variety of projects, including leading prototype unit builds, performing component and unit level testing, and analyzing data using engineering...

  • Customer Service Representative

    1 month ago

    Manitowoc, Wisconsin, United States Festival Foods Full time

    About This RoleFestival Foods is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive shopping experience for our guests.Key ResponsibilitiesLead by Example: Reinforce...

  • Guest Service Representative

    4 weeks ago

    Manitowoc, Wisconsin, United States Festival Foods Full time

    About Festival FoodsWe are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.Our CultureAt Festival Foods, people are at the top of our list. You'll see it in everything from...

  • Front Desk Associate

    5 days ago

    Manitowoc, Wisconsin, United States The Kroger Company Full time

    Job SummaryWe are seeking a skilled and customer-focused Clerk to join our team at The Kroger Company.Key ResponsibilitiesProvide exceptional customer service by effectively communicating with customers and responding to their questions and requests in a timely manner.Operate equipment according to company guidelines to ensure efficient and safe store...

  • Customer Service Specialist

    5 months ago

    Manitowoc, United States Manitowoc Co. Full time

    Create technical content and illustrations of operator's manual for new product with GRIPS and ISO draw according to defined requirements. Create technical illustrations of parts manual. Work with subject expert to understand and write descriptive and step-by-step procedures. Work with Operation Team to create weekly SN crane publishing plan. Update parts...

  • Customer Service Specialist

    3 months ago

    Manitowoc, United States Manitowoc Co. Full time

    Create technical content and illustrations of operator's manual for new product with GRIPS and ISO draw according to defined requirements. Create technical illustrations of parts manual. Work with subject expert to understand and write descriptive and step-by-step procedures. Work with Operation Team to create weekly SN crane publishing plan. Update parts...

  • IT Specialist

    2 weeks ago

    Manitowoc, United States Bank First Full time

    Job DetailsJob Location Bank First Manitowoc - Manitowoc, WI DescriptionPosition Summary: This is a unique position with the opportunity to support both our office team members and remote operations team members. This position will be part of the Information Technology team and assist in first level helpdesk support; IT related projects and software...

  • Sales Representative

    4 days ago

    Manitowoc, Wisconsin, United States HerringtonPT Full time

    Job OpportunityWe are a dynamic and customer-oriented organization focused on selling and promoting power transmission components. Our team is passionate about creating a healthy life/work balance and supports international and local humanitarian/missionary efforts.The ideal candidate will be able to identify customer needs and develop solutions using our...

  • Residential Estimator and Purchaser

    2 days ago

    Manitowoc, Wisconsin, United States Bartow Builders Full time

    Job DescriptionBartow Builders is seeking a detail-oriented and analytical individual to join our team as a Construction Estimator and Purchaser. This role is crucial in ensuring the successful execution of our projects by accurately estimating costs, procuring materials, and managing vendor relationships.Key Responsibilities:Estimating:Develop comprehensive...

  • Project Manager

    2 weeks ago

    Manitowoc, United States Wisconsin Aluminum Foundry Full time

    Project ManagerWisconsin Aluminum Foundry, Manitowoc, WIAre you a skilled Project Manager with a passion for delivering projects on time, within budget, and to the highest standards? Wisconsin Aluminum Foundry is looking for a dynamic leader who excels in communication, collaboration, and problem-solving.As our Project Manager, you’ll oversee projects from...

  • Quality Assurance

    2 months ago

    Manitowoc, United States QPS Employment Group Full time

    Position Title: Quality AssuranceWage: $18.00/HRShift: 3rdHours: 10:00 pm - 06:00 amJoin this dynamic team as a Quality Assurance, where your keen eye for detail and commitment to excellence will drive the success of their innovative products. If you're passionate about perfection and ready to elevate your career, we want to hear from you!Quality Assurance...