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Enrollment Team Lead

3 months ago

Madison, United States GROUP HEALTH COOP- SOUTH CENTRAL WI Full time

JOB REQUIREMENTS: Enrollment Team Lead Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America Req #1860 Wednesday, June 19, 2024 Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER This position is Hybrid, but will have to be able to come onsite as needed. Under the general supervision, guidance and direction of the Insurance Operations Manager, the Enrollment Team Leader is responsible for the accurate and timely processing and maintenanceof all membership and employer data for GHC-SCW members and group accounts, including Medicare and Medicaid. This position serves in a leadership role within the department. The incumbent provides daily operational guidance and direction to the Enrollment staff and assists staff on complex questions and problems. Additionally, the incumbent participates in premium billing and collection activities. The incumbent is also responsible for responding to the large volume of inquiries from employer groups, members and from providers regarding eligibility status. The Team Leader is responsible for assisting with supervision of the day-to-day operations of the enrollment team including (i) evaluating and making recommendations on appropriate staffing levels based on work flow, projects, and objectives, (ii) participating in interviews, selection, orientation and training of new employees, (iii) providing input on staff performance, including conducting performance evaluations and making training recommendations, (iv) assisting in scheduling staff to ensure appropriate staffing levels based on workflow and projects.(v) functioning as resource for staff on department policies and procedures. (vi) participating in staff meetings to communicate changes and address issues that need to be discussed, (vii) addressing customer concerns/complaints as they arise, and (viii) attending appropriate organizational meetings. The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being. Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we... For full info follow application link. Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8B794B6599F14D6D