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Service Assistant

2 months ago

Annapolis, United States Cooper's Hawk Winery & Restaurant Full time

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest.  They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience. 

What You’ll Get

  • Incredible Discounts:
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
    • Monthly Complimentary Wine Tasting for Two 
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care 
  • Highly Competitive Pay plus Team Member Incentives & Rewards  
  • Pay Access before Pay Day 
  • Flexible Schedules 
  • Paid Time Off
  • Access to Team Member Relief Program
  • Employee Assistance Program, providing mental health, legal and financial counseling.
  • “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Employee Referral Bonus Program
  • Complimentary Team Member Shift Meals and Uniform 
  • Wine and Culinary Education 
  • Career Growth Flight Plan
  • Milestones Recognition Program

What You’ll Do  

  • Greet all Guests with hospitality and friendliness  
  • Actively communicate with all departments within the restaurant to ensure a memorable guest experience  
  • Adhere to all Cooper’s Hawk service standards and food handling procedures 
  • Pick up and deliver food orders to the table as assigned, as well for carry-out orders 
  • Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner 
  • Maintain knowledge of Cooper’s Hawk menu 
  • Ensure dishes are stocked and available for table service and table silverware is ready for service 
  • Maintain a safe, clean, organized, and stocked work area  
  • Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members 
  • Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines  
  • Perform other duties as assigned 

What You’ll Need  

  • Must represent Cooper’s Hawk Values 
  • Must be at least 18 years of age 
  • An individual who thrives in a team-based environment 
  • Has a passion for guest service and hospitality-focused 
  • Must be able to read, write and understand English 
  • Ability to work flexible shifts and schedules, inclusive of weekends and some holidays 
  • Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment 
  • Ability to lift and carry up to 40 lbs. 
  • Ability to stand and walk up to 10 hours per shift 
  • Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation 

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.   

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.   

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. 

About Us

Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life

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