Deskside Support Specialist

3 weeks ago

Mountain View, United States Maxar Technologies Full time
Please review the job details below.

As a Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.

At Maxar we unlock the promise of space intelligence to help governments and businesses solve problems on earth and beyond. Since humans first explored our solar system, we have been supporting space missions with our tools. Maxar partners with innovative businesses and more than 50 governments to monitor global change, deliver broadband communications and advance space operations with capabilities in Space Infrastructure and Earth Intelligence. Now is your chance to amplify your impact, working to solve the world's most pressing challenges. We are hiring immediately for an Endpoint Support Technician in our Palo Alto, CA office.

What You'll Be Doing:

  • Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved
  • Monitor tickets & workflows and in accordance with team's SLAs
  • Create documentation where documentation is absent
  • Administer Active Directory accounts
  • Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support
  • Utilize remote user support tools to provide support
  • Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
  • Perform (advanced) Windows 10, MAC OS troubleshooting
  • Perform (basic) Linux troubleshooting
  • Provide Service Desk escalations
  • Perform physical hardware setup and tear down
  • Image systems and deploy software through SCCM
  • Provide rotational on-call support
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Maintain a high level of customer-service in all situations

Minimum Requirements:

  • U.S. Citizen
  • 1-4 years experience in technical support role, experience may be substituted for education
  • Demonstrated experience supporting Windows 10 and 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of
  • Ability to be on call on a rotational basis


Preferred Requirements:

  • Associate degree or bachelor's degree in computer science or closely related field
  • Experience supporting an enterprise environment
  • Ability to prioritize and manage several milestones and projects efficiently
  • Experience installing and configuring computer systems and applications for a large company
  • Experience with SharePoint
  • Experience with Visio

What's In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

  • Health, Vision, Dental Insurance, and Employee Assistance Program
  • 401K, with matching and immediate vesting
  • Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options
  • Unlimited PTO, 10 Holidays, and Sick Time
  • Maternity and Paternity Leave
  • Adoption Reimbursement
  • Flexible Hours, Hybrid work options
  • Tuition Reimbursement and Student Loan Repayment
  • Pet Insurance
  • On-site Cafe for Busy Lifestyles
  • On-site Gym Free for Use to All Employees
  • And More

#LI-KC1

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate's unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$23.72 - $39.54 hourly.

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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