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Large Jobsite IT Support Specialist

3 months ago

Cameron, United States MMR Group Full time
MMR Large Jobsite IT Support Specialist

Company Culture:
At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is evident with MMR receiving numerous awards including "Best Place to Work" and consistently being recognized as one of the top Engineering News Record's "Annual Specialty Contractors."

Organization Description:
MMR has served as the industry leader in instrumentation and electrical construction, maintenance, and technical services for over 30 years. Our diverse list of clients allows us the unique ability to work across industry lines in the oil and gas upstream and midstream as well as chemical and petrochemical downstream, industrial manufacturing, power generation, renewable energy, mission critical, heavy commercial, and energy storage sectors. MMR holds the proud distinction of being the largest privately owned "Open Shop" contractor in the United States with over 30 branch offices including global locations in Canada, Qatar, and South America. For more information, please visit our website: www.mmrgrp.com.

Job Summary:
We are seeking a dedicated and highly skilled Large Jobsite IT Support Specialist to join our dynamic IT team. This position is essential for providing top-notch technical support to our employees across district offices, satellite offices, and job sites. The ideal candidate will possess excellent problem-solving skills, a customer-friendly attitude, and the ability to work collaboratively within a team environment.

Job Description:
  • Provide technical assistance and support for desktop, laptop, and mobile device-related issues to employees at job sites.
  • Maintain strong technical expertise in various hardware, software, and networking systems.
  • Troubleshoot and resolve issues related to Windows Desktops, Microsoft Office, Adobe, and Autodesk applications.
  • Recognize patterns in technical issues and escalate them to the System Administrator, LAN/WAN Administrator, or Application Development Team for root cause analysis and resolution.
  • Collaborate with Office/Project Managers to ensure security groups for Vista, M-Files, and File Shares are current and accurate semi-annually.
  • Verify Internet speeds to ensure they are consistent with contracted ISP speeds.
  • Conduct regular inventory checks of computers and tablets to confirm correct employee assignments in M-Files.
  • Identify and properly decommission computers and equipment that have reached the end of life.
  • Ensure the security and camera systems are functioning correctly and comply with MMR standards for IoT devices.
  • Verify the proper functioning of phones, including correct Caller ID, DID, and Softkey menu displays.
  • Assist Project/Office Managers in adhering to IT standards and best practices.
Required Skills and Qualifications:
  • Strong technical knowledge and understanding of hardware, software, and networking systems.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Patience and a customer-friendly attitude.
  • Ability to work effectively in a team environment.
  • Training and experience with Windows Desktops, Microsoft Office, and Adobe applications.
  • A+ or Network+ Certification is required.
  • Cisco and/or Microsoft certifications are highly desirable.
  • Valid driver's license required upon employment offer.
  • Ability to obtain a TWIC (Transportation Worker Identification Credential) is required.

MMR Group, Inc. and its affiliated companies ("MMR") is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, veteran status, genetic information or any other legally protected class.