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IT Help Desk Support Analyst

4 weeks ago

Jacksonville, United States Brightway Insurance Full time
About Brightway:

Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual premiums.

Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence.

While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success.

About the Role

The IT Support Analyst I, will play a critical role in providing technical assistance and support to both agents and end users within our organization. The primary responsibilities include diagnosing technical issues, guiding users through solutions, and communicating technical solutions effectively and professionally. This role will collaborate closely with a team to deliver comprehensive support services in a Windows desktop environment.

Job Responsibilities
  • Provide IT support for Brightway end users
  • Responsible for end user support, license tracking, and PC maintenance, upgrades, and configuration management
  • Ensure timeliness of response and resolution of tickets tracked in our KACE system
  • Client technology management (Hardware, configuration, operating systems, upgrades)
  • Client Patch management and security (backups, antivirus, malware)
  • Operating system maintenance (fixes, patches, new version, migration)
  • IT Asset Management - Maintain inventory of all equipment, software, and software licenses.
  • Troubleshoot core business applications such as RingCentral, Vertafore AMS, Envision, and EZLynx
  • New hire/termination equipment handling
  • Creation of user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
  • Assist with the management of Active Directory and Group Policies
  • Ability to work with users both remotely (phone, email, screen share), as well as in person
Education and Experience

Associate or bachelor's degree or will consider high school graduates with related experience. laptops in a business network setting as well with 1-2 years of relevant experience.

Skills, Licenses, Certifications
  • Knowledge of Imaging, Scripted Installations, Active Directory, Powershell, and Group Policy
  • Good communication skills and patience working with users strong knowledge of Windows Operating Systems (7, 10), MacOS, and Microsoft Office Suite and be proficient in Microsoft 365.
  • Be proactive, creative and willing to analyze and solve problems quickly
  • Be a go getter, have a sense of humor and a willingness to have fun
Now is the time join Brightway. You can make your mark here. Contribute to our momentum by helping build our next gen tech ecosystem to help power our agency owners' success. Our culture is driven by our core values, appetite to grow and excitement to collaborate and see our hard work pay off.

Team members at Brightway enjoy:
  • Competitive salaries (based on research)
  • Paid Time Off
  • Medical/Dental/Life/Disability Insurance
  • 401(k) plan with up to a 4% company-match
  • Tuition reimbursement (regardless of course of study)
  • Recognition for living our core values


Help us be the brighter way to do insurance

Brightway Insurance will never ask you for money during the interview or hiring process. Additionally, our team only conducts live video or in-person interviews; we will never interview you via only chat or email. Be wary of imposters online offering jobs via chat and asking for money

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