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Help Desk Specialist

4 months ago

Jacksonville, United States CoventBridge Group Full time

Overview:
**Help Desk Specialist**

**TTP HFPP**

**Company Overview**:
CoventBridge Group is the leading worldwide full-service investigation solutions company providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. With offices in the UK and U.S. the company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.

**About the Opportunity**:
This position will report directly to the TTP HFPP Portal Manager.

Responsibilities/ Requirements:
**Responsibilities**:

- Responsible for providing operational support, issue determination, resolution, documentation and analytics related to a variety of non-technical and technical complications.
- Conceptualization, testing, verification and validation, documentation, and implementation of solutions and/or workarounds to meet user needs.
- Review operations and procedures manuals and recommend enhancements to assist management in operating more efficiently and effectively.
- Maintaining data documentation, tracking all contact information in a confidential manner, and monitoring various processes and procedures.

**Experience, Skills and Education Requirements**:

- SQL and prior programming experience (either education or work experience).
- 1-2 years of directly related help desk experience is desired.
- Good written and verbal communication and facilitation skills for communicating at all levels; including strong presentation skills are required.
- College degree with computer science focus is highly desired.

**Benefits**:
**Benefits**:

- Medical, Dental, Vision plans
- Life, LTD and STD paid by the employer
- 401(k) with company match up to 4%
- Paid Time Off and company paid holidays
- Tuition assistance after 1 year of service

CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics.