Accounting Customer Software Support Representative

3 weeks ago

San Diego, United States CAMP Full time
Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

Component Control, a division of CAMP, is the developer of Quantum Control, a fully integrated business solution designed specifically for aviation MRO’s, Distributors and Manufacturing companies. Quantum Control’s comprehensive suite of modules streamlines business processes while optimizing a company’s operational performance.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

Job Summary

Component Control (a CAMP Systems Company) is in search of a Finance and Accounting Technician who will be responsible for the Finance & Accounting software support function by providing software support as it relates to best practices in accounting; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software.

Responsibilities

  • Responsible for the remote software system support function by leading all Software Support Representatives on the following:
  • Software issues
  • Front line support answering the help desk phone line for all incoming service requests including the Emergency Support line
  • Providing clients with answers to questions
  • Provides guidance on ideal use of the software based on best practice and customer business processes and directs them to Professional services if needed
  • Follow-up on all calls and issues until resolved
  • Create and maintain working documents which includes processes, procedures, how to’s, and known errors, etc.
  • Contribute to a working knowledge base
  • Provide recommendations for product improvements
  • Quality Assurance testing for bugs and enhancements
  • Acts as the liaison for the Software Support department and all other Professional Services departments in order to ensure proper hand off of issues
  • Uses specialized Accounting & Finance knowledge and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues.
  • Serves as point of contact for escalating advanced Finance & Accounting technical issues.
  • Consults customers on the ideal use of the software based on best practice and customer business processes.
  • Other duties may be assigned
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: (add/delete as appropriate for specific position)
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
  • Technical Skills - shares expertise with others.
  • Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits internal and external customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Communication - speaks & writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
  • Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
  • Adaptability - adapts to changes in the work environment; changes approach or method to best fit the situation.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
  • Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Requirements:
  • Bachelor’s degree in accounting or equivalent from a four-year college/university; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience as Component Control sees fit.
  • Exposure/experience in preparing and presenting basic software training information.
  • Knowledge and/or experience of aviation industry a plus.
  • Bilingual a big plus (Spanish preferred).
  • Knowledge of and/or experience in accounting processes strongly preferred.
  • Must have the ability to be on-call beyond normal business hours and on weekends. Incumbent will participate in rotational after hours “on call” support on a regular basis.
  • Able to assume ownership of issues/problems/projects and resolve in a timely manner.
  • Ability to operate independently with a high degree of productivity and reliability.
  • Knowledgeable in current networking standards
  • Familiar with system administration
  • Fluent with Microsoft server 2003 and windows XP/Vista.
  • Knowledge of Accounting systems (i.e. QuickBooks, Great Plains).
  • Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus.
  • Intermediate to advanced knowledge of Microsoft Office including Outlook.
  • Hardware/Software troubleshooting experience in environments servicing local and remote users.
  • Experience with Quantum Control.


Compensation: $29.00-$33.00 per hour (depending on qualifications and experience)

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

  • Customer Support Representative

    2 months ago

    San Diego, United States A Game Consulting Full time

    We’re looking for a strategic partner to fill our Customer Support Representative role. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We provide a unique environment for our Customer Support Representatives where they feel like they belong, they are challenged at work, and they are utilizing their...

  • Customer Support Representative

    4 days ago

    San Diego, United States A Game Consulting Full time

    We’re looking for a strategic partner to fill our Customer Support Representative role. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We provide a unique environment for our Customer Support Representatives where they feel like they belong, they are challenged at work, and they are utilizing their...

  • Customer Support Representative

    2 months ago

    San Diego, United States RMS North America LLC Full time

    Working in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will...

  • Customer Support Representative

    1 month ago

    San Diego, United States Next Level Cycles SD Full time

    We are seeking a Customer Support Representative who will be able to think big with us as we continue to expand our knowledge of one of the best entertainment industries on the market. We are an up-and-coming business consulting firm that works with the largest and latest advanced technology industries bringing brand awareness to their local customers. We...

  • Customer Support Representative

    1 week ago

    San Diego, United States Next Level Cycles SD Full time

    We are seeking a Customer Support Representative who will be able to think big with us as we continue to expand our knowledge of one of the best entertainment industries on the market. We are an up-and-coming business consulting firm that works with the largest and latest advanced technology industries bringing brand awareness to their local customers. We...

  • Customer Support Specialist

    1 month ago

    San Diego, United States Alvys Full time

    At Alvys, customer experience is at the core of our business. As a Customer Support Specialist, you will represent our company across our customer base in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customer’s operating procedures and systems. As such, your work will be directly...

  • Customer Support Representative

    1 week ago

    San Diego, United States Tranzeal Inc Full time

    Job Title: Customer Support Representative Duration - 1 Year Pay Rate:

  • Customer Support Representative

    2 months ago

    San Diego, United States IMMEDIATE START Full time

    The customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and...

  • Shopify Accountant

    1 week ago

    San Diego, California, United States TGG Accounting Full time

    Overview Reporting to the Accounting Manager of Revenue Recognition, the Senior Accountant will play an integral role on the corporate accounting team, working through complex revenue allocations, transactions, and accounting projects. The Senior Accountant will work independently as well as collaboratively with other finance and cross-functional team...

  • Customer Support Specialist

    4 weeks ago

    San Francisco, United States SUPPORT PARENTSGISP Full time

    Company Overview Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including...

  • Customer Service Representative

    1 week ago

    San Diego, United States Mission Bay Sports Center Full time

    Front Office Representative Job Description Job Summary: The Front Office Representative will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. Duties/Responsibilities: - Greets visitors and customers; determines the purpose of each person’s visit and directs him or her to the appropriate...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Diego, United States Tryfacta Full time

    Job DescriptionJob DescriptionAbout US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked...

  • Shopify Accountant

    3 weeks ago

    San Diego, United States TGG Accounting Full time

    **Overview** **Responsibilities** - Review complex contracts to assess proper revenue treatment in accordance with ASC 606 and US GAAP. - Record revenue accruals and other balance sheet-related entries as part of the month-end close process. - Analyze and maintain balance sheet accounts related to revenue and perform reconciliation and review procedures. -...

  • Popular! Accountant

    3 weeks ago

    San Diego, United States TGG Accounting Full time

    **_Overview_** **Responsibilities** - Review complex contracts to assess proper revenue treatment in accordance with ASC 606 and US GAAP. - Record revenue accruals and other balance sheet-related entries as part of the month-end close process. - Analyze and maintain balance sheet accounts related to revenue and perform reconciliation and review...

  • Shopify Accountant

    3 weeks ago

    San Diego, United States TGG Accounting Full time

    **Overview** **Responsibilities** - Review complex contracts to assess proper revenue treatment in accordance with ASC 606 and US GAAP. - Record revenue accruals and other balance sheet-related entries as part of the month-end close process. - Analyze and maintain balance sheet accounts related to revenue and perform reconciliation and review procedures. -...

  • Ai Software Sales Representative

    3 weeks ago

    San Diego, United States Align Sales Pros Full time

    **Calling All Experienced Cold Callers and Sales Representatives!** Are you an experienced cold caller or sales representative looking to advance your career in the dynamic field of AI software sales? Lovage is actively seeking talented individuals to join our team and help drive our mission of providing innovative AI solutions to businesses. **About...

  • Customer Service And Sales Support Representative

    2 months ago

    San Diego, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service And Sales Support Representative

    3 weeks ago

    San Diego, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Vingstech Full time

    **Position Title**:Customer Service Representative (Bilingual) Spanish **Location**: San Diego, CA 92154 **Duration**:6 Months **Work Schedule**:Part-time - 11:15 to 4:45 or 12:015 to 5:45 **Responsibilities for this position include, but are not limited to**: - Provide prompt, courteous, and helpful assistance to customers. - Educate and inform customers...

  • Account Representative Ii, Employee Benefits

    2 days ago

    San Diego, United States HUB International Full time

    This role can be Hybrid or Remote in Southern CA **THE OPPORTUNITY**: HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network...