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3 months ago
Front Office Representative Job Description Job Summary:
The Front Office Representative will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.
Duties/Responsibilities:
- Greets visitors and customers; determines the purpose of each person’s visit and directs him or her to the appropriate location.
- Answers, screens, and directs phone calls to staff; takes messages and schedules reservations over the phone and internet. Keep track of all reservations.
- Check customers in when they arrive for reservation or walk-ins.
- Process payment for all reservations and rentals.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other company equipment to answer inquiries or to forward to the appropriate staff
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
- Performs administrative and clerical support tasks.
- Performs basic filing and recordkeeping.
- Performs other duties as required
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- High school diploma or equivalent preferred.
- **Pay Range: $16.50 to $20.00 + Tips**_
Physical Requirements:
- Prolonged periods of sitting at a desk.
- Prolonged periods of standing.
- Must be able to lift up to 15 pounds at times.
**Job Types**: Full-time, Part-time
Pay: $16.50 - $20.00 per hour
Experience level:
- No experience needed
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
