Patient Coordinator

1 week ago


Billings, United States TN Specialty Dental Services, PLLC Full time

Job Type

Full-time

Description

Duties/Responsibilities:

  • Deliver a distinctive patient experience with every patient both in person and over the phone
  • Answer calls, and schedule new and existing patients for dental treatment
  • Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
  • Maintain a clean and welcoming patient waiting area
  • Collect patient payments and post them to their patient ledger
  • Update necessary documents into patient chart
  • Outbound calls to patients for confirming upcoming appointments
  • Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
  • Conducting research to analyze competitive landscape, market trends and customer behavior and preparing reports by collecting, summarizing and analyzing data
  • Supporting the Marketing Director in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars and organizing and planning promotional presentations
  • Communicating campaign deliverables, objectives and timelines to their team while providing instructions for promotion or use
  • Planning and managing trade shows, conferences, events and meetings by identifying, coordinating and assembling requirements, developing assignments and schedules, coordinating mailing lists and establishing contacts
  • Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed
  • Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership
Requirements

Requirements
  • At least 1 year of experience in a dental front office setting
  • Customer Service experience
  • Passion for delivering the best experience
  • Ability to collaborate and be team-oriented


Salary Description

$19-25/ hour

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